1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Very clean n spacious- good location for exploring west Devon, great hosts, attentive but not intrusive … had plenty of suggestions for things to do n where to go, also helpful when we had a car issue too!
Negative section of review
Nothing to not like
Positive section of review
Great location, overlooking Cardiff Castle. Large room with huge bed which was made available to us before the check in time of 3pm. Very nice stylish hotel and the staff were very friendly.
Negative section of review
We paid a massive premium to stay given we were there for a concert at the Principality, I appreciate all the hotels were doing this and it was as you would expect not worth this much. Given the price and quality of hotel I expected better tea and coffee making facilities. Also no bottles of water, when we stayed at Premier Inn recently for a concert they left cold bottles of water on reception for when we returned late which was a nice touch. If I ignore the premium we paid I would have been very happy with the hotel for the normal rate.
Positive section of review
Room was cleaner than I expected and was well equipped. It was nice to be able to open the window and let fresh air in.
Negative section of review
The room is ready for a re-fresh, looking tired in some places.
Positive section of review
The pictures look lovely, it was in the heart of the city as advertised, very quirky and full of character.
Negative section of review
It was very tired and worn, not very clean really with just the basics done.
Positive section of review
The flat was well cleaned and in a good location for public transport, groceries and restaurants/cafes
Negative section of review
Poorly maintained. The lounge room door handle fell off, the toilet seat slid about, the lights in the bathroom are mainly bare bulbs. It gives the feeling of only doing enough to make money, there is no evidence of desire to make the property as good as it can be. Also little in the way of instructions.
Positive section of review
The property and location are amazing , breathtaking views over the lake , staff are nice and very helpful
Negative section of review
It would be nice for the housekeeping to put the complimentary water in the room once they are done from the cleaning ,we had to call the reception everyday to send us water to the room , and sometimes the reception say it is extra charge to bring more than 2 bottles which I find it not acceptable !
Positive section of review
Location to the airport which was why we stayed as we had a flight to catch the next morning
Negative section of review
There were groups of young adults outside the hotel making noise smoking drugs until at least 3am No one attempted to move them on ! We were shattered the next day
Positive section of review
Great restaurant and breakfast, very good wifi, very clean room, friendly staff.
Positive section of review
general facilities were good. Breakfast was well organised. Bar was good.
Negative section of review
Seahorse Restaurant closed. Unable to access the sky bar for afternoon team suggestion there was an event!
Positive section of review
Friendly staff, good amenities,clean
Negative section of review
Location was a little disappointing