1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Have stayed here before and will stay again. Located right next to Lime Street station, so can drop any baggage off after getting off train, nice size room, very clean with excellent staff and a map of town centre available if you've never been before.
Negative section of review
N/A
Positive section of review
Friendly staff when checking in. Clean room with everything needed. Comfortable bed and quiet overnight. Great value for money. Excellent stay and would recommend to anyone.
Positive section of review
Staff are superb. Room was comfortable. Breakfast very good. Evening meals taken at The Crown pub over the road and The spider and Fly about 100 yes away.
Negative section of review
Shower temperature too hot (room 129). Was reported to staff.
Positive section of review
Breakfast was just okay compared to other hotels we stayed at. Service was horrible!
Negative section of review
They gave us a room with a horrendous view of scaffolding that was placed directly against our window on the top floor running all the way down to the bottom. Not only was it absolutely horrible to look at, I felt unsafe as anyone could have climbed up the scaffolding to our room. When asked to switch rooms, front desk said there was nothing she could do. Very disappointing to say the least.
Positive section of review
The location is perfect. Off the beaten track yet within minutes of the station.
Negative section of review
Its steep climb up on slippery cobbles are in fact a bonus!
Positive section of review
Smart, good location, the night manager was especially fantastic and helpful.
Negative section of review
No lock on bathroom door and just a hole straight through where is should have been. Bathroom floor in corners was grubby. Escape coffee was disgusting in room.
Positive section of review
Great location Really friendly staff
Negative section of review
It’s not that I didn’t like anything the air conditioning didn’t work and the bathroom sink was blocked .. but to be fair I didn’t tell the staff as I forgot
Positive section of review
Great locations rooms are beautiful
Negative section of review
Bar staff are extremely slow and appear flustered at times
Positive section of review
Central to train bus station
Negative section of review
3rd floor no lift
Positive section of review
Staff were friendly
Negative section of review
Room was dated and not particularly clean. Shower was in the bedroom. Where repairs had been made to toilet room looked rushed and unprofessional. It is expensive for what you get.