1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The view from the hotel is exceptional. The fact you can walk down to the beach is a great bonus. The twin room was a good size, very clean and comfy. Very understated decoration, reasonable selection of tea/coffee in the room. Staff were all very lovely and helpful. Evening meal in the restaurant was good. Bar drinks not too expensive for a hotel.
Negative section of review
Parking is a nightmare. Hotel has lost some of its character over the years. 1st came many years ago as a kid & have visited a few times since. Not all the changes are necessarily for the better. Breakfast was so so, somehow not satisfying. Main issue - and not the hotel's fault - is lack of staff.
Positive section of review
Decided to go for a relaxing weekend and was not disappointed , this place was fantastic from the location to the lodge everything was excellent especially the bed as I had the best nights sleep. Will definitely be going back again.
Positive section of review
Bathroom and bedroom furniture . Staff were pleasant. The grounds seemed nice
Negative section of review
Hairs in bed were off putting and bar closes early. Location was awkward to find on Satnav
Positive section of review
Good proximity to the facilities. Well stocked with utensils and crockery.
Negative section of review
Bedding and bathroom could have been cleaner
Positive section of review
Location was convenient. The staff were super friendly. Room was clean.
Negative section of review
Room was boiling and there was no way too cool it down except by opening the window, which leads onto one of the nosiest roads in Hastings!
Positive section of review
Location. Price. Simplicity.
Negative section of review
Nothing really.
Positive section of review
The food was excellent
Negative section of review
The service was poor. The staff didn"t seem to know what they were doing. Food and drinks came out randomly. We waited a long time for certain things and then, for instance, the three different kinds of tea we had ordered came out and we weren't told which tea was which. We then had to ask for milk and then only one was brought so we had to ask for another. A carafe of water was brought out but not enough glasses so we had to ask for more. If the staff were having problems of any kind it might have been useful for them to let us know but we really weren't sure what was going on with the service. Very disappointing for a hotel of this calibre. We also had some issues with the service of dinner the previous evening. We also wanted to buy some bottled water from the downstairs bar to take away with us but were told they couldn"t sell us any as they didn't have a licence which was also a bit disappointing. We did have a lovely weekend and the venue was very suitable for us, but I feel the service did let the hotel down.
Positive section of review
Nothing
Negative section of review
Rooom was tiny, very badly lit and noisy due to machinery or plant on the roof. We had to request a move, at 4 am. Continental Breakfast was adequate but most of the cooked food was cold and dry.
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