1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
While on a bike trip from Lands End to John o Groats we chose to stay at the White Hart Hotel. We were travelling by tandem and upon request space was made available for our tandem to be stored overnight in the hotel cellar. The staff were extremely welcoming and helpful. The room was very clean and comfortable and the food excellent. All in all the White Hart Hotel is great value for money.
Weston-super-Mare, United Kingdom
Positive section of review
Jayne is very welcoming, the house is beautifully furnished and there are loads of nice details there was even a jar of treats with our dogs name on it . The breakfast was excellent good choice and lovely fresh ingredients. We couldn’t recommend it more highly and will use again if we are visiting the area.
Positive section of review
Property was probably the best we've ever stayed in. Dedicated parking space, brilliant location, wonderfully furnished and equipped with everything you could possibly need and more. Plus a surprise welcome goodie pack. Hosts checked in with us as well to make sure all OK 🙂
Negative section of review
Honestly nothing really. Minor niggle of mine is lack of shower caddy for shampoo etc. If you struggle with mobility, it's on the 2nd floor.
Positive section of review
there needs to be better communication from the reception of the booking we made a couple of request but never got an answer, the telephone number for the Guest House does not get answered, the saving grace were the two cleaners who were exceptionally helpful.
Negative section of review
Their lack of communication
Positive section of review
Breakfast facilities provided in room were good. I wake up early--before pubs, cafes, and the breakfast room are open, So, I appreciate the coffee, creamer, etc. that is in the room.
Negative section of review
The way too complicated reservation system. I am close to 80 and not tech savy. I travel without a phone. I have been doing it for decades and never felt the need for one. Yet, Sonder thinks you will have one and wants to text instead of providing an option for email. And the person I spoke to over the phone when I was reserving acted as if he were having a bad day. Who needs that? I almost canceled. On the other hand, when I emailed from Paris with questions about access to the Henry upon arrival at the door in London, the experience was the exact opposite. Shiloh was the customer service rep everyone wants--knowledgeable, friendly, understanding, supportive, exceeding expectations.
Positive section of review
Nothing really, has potential to be great but it was a disappointment - the bar staff were friendly and plenty of parking, but that’s about it
Negative section of review
unclean, grimey, stained, dated, not well kept at all, food at the bar area not great at all, furniture is worn and ripped/chipped or stained in the bar over all unpleasant we felt dirty coming away from this place it was a convenience stay for the airport but will never use again
Positive section of review
Beautiful apartment, lots of space, right next to the river, good location for event in Excel that we were attending.
Negative section of review
It is very bright outside the apartment at night and the bedrooms are very bright, so blackout blinds would be a good addition.
Positive section of review
Lovely hotel, nice entrance, restaurant was good. Room was comfortable.
Negative section of review
Was woken at 4am, 6am then 7.30 by noise. I think it was a bathroom fan from another room.
Kingston upon Thames, United Kingdom
Positive section of review
Location to station and other ammunition.
Negative section of review
It smelt in my room. The hotel does not have much facilities, but those it had were shut.
Brighton & Hove, United Kingdom
Positive section of review
location
Negative section of review
parking but we sorted it out
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