1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Hotel is a beautiful Victorian townhouse building with lots of history which you can read about in the lounge bar. The staircase and library really are lovely. Friendly staff who are happy to help where they are able. Our room had a great view over Edinburgh and of Dean Village. The hotel is walkable to both train stations and is quiet and pleasantly located. Lift was working (though tiny and slow!). Room was spacious and comfortable.
Negative section of review
Management seems to be cutting corners here and there - e.g. not replacing toiletries so you have to ask for these, no fridge in the room (just a hole where it clearly used to be!). The breakfast is a bit underwhelming, especially the continental buffet which had cheap supermarket bread, limited replenishing and some dirty plates. There were woodlice in the shower tray from time to time. Front of house staff seemed a little inexperienced though were trying hard and very friendly. The room cleaning/bed making should be better for this type of hotel. 4th floor rooms can get very hot. The lift is tiny (fits 2 people) and slow.
Positive section of review
Location, Cleanliness and the staff was very friendly and welcoming. Always greeted with smile when I entered the hotel. Staff also very helpful in guiding me to the places to eat or order takeaways from. Parking facility was at door step which was comfortable
Negative section of review
everything was apt for my stay
Positive section of review
Room clean and well presented, great breakfast and friendly staff. Parking really close to room, bar wasn’t overpriced and great location for events (parties,weddings etc)
Positive section of review
Great location. Lovely room, Mark was a great host 👌. James herriot house close by. Great food to be had in the town justva walk away.
Positive section of review
The hotel was lovely the character of the hotel was lovely too nice big rooms staff was friendly & helpful
Negative section of review
Wish they did breakfast would be a massive plus but didn't spoil our stay
Positive section of review
Great staff, friendly atmosphere, excellent rooms and comfort Good location, nice bar and good food
Positive section of review
Lovely staff, nice bar and clean
Negative section of review
Rooms in Old Mill side need upgraded and the hotel didn't offer twin rooms in the newer leasure complex side of the building.
Positive section of review
Clean rooms,very good location!
Positive section of review
Great facilities and hot tub.
Negative section of review
Dated in some areas, but not an issue
Positive section of review
Friendly staff
Negative section of review
No cooked breakfast Very basic choice for continental