1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Everything was extraordinary. The attention to beautiful finish and detail was superlative. The staff were warm, welcoming, helpful and an absolute delight to deal with. Gorgeous rooms, amazing maximalist shared spaces. Ultra glam and wonderfully intuitive. Sensor and mood lighting to assist and highlight gilt ceilings, ultramodern tech, sumptuous linens and bathroom textiles, steam room and sauna, pool large enough to lap and warm enough to recline or wallow. Lounges, bars, restaurant, pop ups. World class gym, wellness and change area. So very much to compliment. And finally it was fun. Lovely fun. Full of quirks and discoveries. Fantastic location. Truly a home away from home. Bravo! The most fun place I’ve ever stayed in.
Negative section of review
Leaving
Positive section of review
It was cosy, modern and light. Easy to find, fire doors that didn’t bang excessively and was quiet, I liked that the windows opened enough to get some air in.
Negative section of review
Drain smelled a bit but we get that at home too so think I brought that with me
Positive section of review
The location is excellent for Liverpool Airport. Every member of staff whom I engaged with was friendly, knowledgeable, and helpful.
Negative section of review
I did have an issue with my room card, but this was easily remedied.
Positive section of review
A lovely spacious comfortable place to stay. Probably the best accommodation I stayed in on my entire trip.
Positive section of review
Great location! Staff were very friendly and it was useful having the kitchenette available.
Positive section of review
I stayed in a beautiful spacious studio room overlooking the park. Comfort was exceptional
Negative section of review
The price of the rooms in this hotel were at the high end, so I was a little shocked when I had an additional gratuities payment at the end of my stay. I had dinner at their in house restaurant. The food was nice, but nothing exceptional. The service could have been better.
Positive section of review
The convenience to access the city centre and the beds were comfortable.
Negative section of review
We had a major issue as soon as we walked in related to children safety (it was clear in our reservation that we were family with 2 kids). Unfortunately, as soon as we went upstairs to checked the rooms our and my 7yo openes the small bedroom closet door, the whole piece of furniture fell on her and she got a hurt finger, only because I was very close and managed to stop it from squashing her.. If this would had happened to my 2yo the consequences could have been catastrophic. Safety is paramount when renting out a facility. The carpet and slower could have been cleaner.
Hemel Hempstead, United Kingdom
Positive section of review
easy access to airport booked in the day no problem good food
Negative section of review
sofa bed very uncomfortable
Positive section of review
Beautiful location. Nice spa,. Good breakfast.
Negative section of review
There was a very noisy wedding which went on late and made it very difficult to sleep. Very uncomfortable pillows.
Positive section of review
The location was good
Negative section of review
Bathroom was run down Black mildew in bathroom Dirty window frame 1 flat pillow each Smelt funny in the room Parking wasn’t always available on the road