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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
This was the second time I have used the accommodation and the service was still as excellent as last time.The staff are friendly and helpful,location a minute walk into town and also surrounded by many countryside walks,which on one occasion I shared with deer.The rooms are immaculately clean and home from home comfort with a little extra added in.
Negative section of review
Not a problem for me, but there is a small courtyard outside where you can sit and have a drink and can get a little lively so bear that in mind.
Positive section of review
Perfect location to Whitby with a manageable walk to town. Great off street parking and our room even had a door straight to our car so luggage was easy. Room was nice and comfortable and had all the bits and pieces for our stay including a small fridge. Would stay here again in a heartbeat beat. Excellent
Positive section of review
Staff were extremely helpful and friendly. Receptionist checked me in quickly and the barman showed me to my room. Room had a safe and a fridge which would be useful to some people. Room was big enough.
Negative section of review
Didn't like the huge potholes when entering the car park. Bathroom needs a bit of an update. Restaurant wasn't open.
Brighton & Hove, United Kingdom
Positive section of review
Location is the best, right on the seafront and backing on to the lanes. Really nice communal / bar space. Family rooms are a good size.
Negative section of review
Breakfast is expensive £18pp on top of the room rate which is pretty high as well.
Positive section of review
Nice short stay, everything I needed and peaceful night. Everything is clean and thoughtful and the use of private bathroom excellent.
Positive section of review
We had a superior room which was a decent size for a weekend stay, it was clean and the bed was amazing
Negative section of review
Renovations were still on going which if I had realised the main entrance was closed and we had to go in and out the back entrance I would have waited the extra week to stay especially as we took friends and had given them big expectations on our previous stays. In their room the kettle and tv didn’t work but the ladies at reception did their best to rectify this and gave drink vouchers, our coffee machine and air con didn’t work and the bathroom sink didn’t drain after use, we reported it to reception to the manager that day and he wasn’t so nice as the ladies, rude and patronising.
Bourton on the Water, United Kingdom
Positive section of review
How the hotel operates, nice clear information on how to check in and out , fantastic location
Negative section of review
I thought the room was a little smaller than I'd anticipated, loving location and views tho
Positive section of review
The location is very good. The flat is spacious and clean. The bed was comfortable.
Negative section of review
Having to send a picture of my ID in order to get the code for the lock box with the keys. It should be made clear before booking that this is required and the process needs to be improved because it was impossible to send it through Booking.com. There are no instructions on how to control the heaters. It would be handy to have a simple set of instructions for such things.
Positive section of review
Perfect location, private off street parking.comfortable beds
Positive section of review
Comfortable room
Negative section of review
Hotel had decided to throw an amateur boxing night on the same night as we stayed with our 2 year old. Car parking was extremely limited and it was an intimidating atmosphere. There were groups of grown men taking drugs in their cars in the car park. We kept having people knock on our door and run off! For the money, this was really disappointing.