1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
What a beautiful little gem !! So quiet and tranquil. The cabin was beautiful inside and out and had everything we needed and more. The bed was super comfortable, the shower was powerful and hot. The gardens were very well maintained and decorated .... the only downside was it was really sunny so we had no use for the log burner!! So we are planning to return on a cold frosty weekend just so we can enjoy the log burner !! Great access to the malvern hills !! Cannot fault the place at all. Stunning !!
Positive section of review
Everything - except for the fact that the Lift was out of order, and had been for at least a week. Nobody informed us before arrival, or checking in, so as we are both over retirement age, we were very disappointed, having to "lug" cases, and food- drink up 2 big, flights of stairs. This spoiled our weekend, as we must have used the stairs at least 10 times, and they were quite exhausting with all our "stuff"
Negative section of review
Fix the "damn" lifts !!!
Positive section of review
Fantastic location and views. Staff very friendly and accommodating. We upgraded our room and it was lovely. Hotel had a good vibe about it. Breakfast was good.
Negative section of review
Short staffed. Couldn't find our dinner reservation, we had to wait 30 mins for a table to then sit to wait to even get a menu. Not the staff's fault. They were also catering for a party event. We left to get dinner elsewhere.
Positive section of review
The location is great, close to the city centre. The staff was incredibly nice, welcoming and helpful. TV, wifi working well.
Negative section of review
The towels were very uncomfortable, very hard, almost impossible to wipe in them. Window to the street - quite noisy.
Positive section of review
Loved the room, just the right size for one person. We stayed for dinner and had the best fish and chips ever.!!
Positive section of review
Breakfast was good. I do not eat gluten but they had gluten free bread. Breakfast was lacking soija yoghurt.
Negative section of review
Soya yoghurt for breakfast.
Stratford-upon-Avon, United Kingdom
Positive section of review
The Spa was fantastic the room was good and being allowed our dog was very helpful.
Negative section of review
The food was not of a high standard and was not expected from this quality of hotel. The bread with the soup was everyday and the home made bread was at an extra 5 pounds. I am not encouraged to use a Best Hotel brand again. No effort was made to the format of the food on th plate, other B and B's serve better food. Very disappointed.
Positive section of review
Location and reception tried to be helpful. Breakfast are was lovely.
Negative section of review
The curtains were hanging off the rails. The bin had not been emptied, one of the towels was ripped and looked like a rag, there was another towel with a clump of hair stuck to it, there was a stain on the tea tray, the shower was filthy, the TV worked but was smashed, there was only one battery in the remote so that had to be fixed.
Positive section of review
Excellent venue, and staff were friendly.
Positive section of review
Brilliant