1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
What incredible staff! They make you feel so special. From the lovely girl at reception to the bar staff, all were soo friendly). Visited this weekend to celebrate my 50th birthday with my husband (26th/27th April 2024). Across the weekend, i had 2 massages and a facial. The spa team were so welcoming and kind, and the treatments were real value for money. Superb. We've vowed to return every year (or more). The cocktail bar is stunning. It's like walking into a film. It's by far the best hotel in Liverpool. If it was set in London, it would be a grand a night. Well, it's worth a visit.
Negative section of review
Absolutely nothing. It was all superb
Positive section of review
The bedding was beautifully laundered and comfortable and the room impeccably clean. The telephone conversation to clarify a few things and subsequent messages with Marius before our stay were great and he was friendly and charming as well as helpful. All instructions were clear and comprehensive for our self-check-in too.
Negative section of review
I'd have preferred a room with windows if I was staying for any length of time, but it was literally for the night, so it wasn't necessary and it's a small detail.
Positive section of review
The park is facing a small river, which adds to the charm of the experience, but on the day we were here it was raining so we couldn't take advantage of the available tables and soak up the space. Free parking. Communication with the property is easy. For an extra fee they provide sleeping bags and towels.
Negative section of review
I was the only one in my group of six to have this happen, but when I unfolded the sleeping bag to insert the sheet, a foam earplug fell out. I think the person who slept in that sleeping bag must have folded it into the bag and no one from the park checked it to make sure everything was clean. I don't know how often the sleeping bags are cleaned. I believe the inner sheets are washed frequently but the sleeping bags may not be. I think this type of accommodation is suitable for those travelling with their own things, but in cases where you need this type of extras it's probably not the ideal option.
Positive section of review
Had a veggie cooked breakfast, veggie sausages (very good), poached eggs, beans, grilled tomato and mushrooms with a huge buffet selection. Awesome
Negative section of review
Perhaps better mattress!
Positive section of review
Very clean. Modern and well decorated. It felt like a home from home. Location is ideal as well.
Positive section of review
Great room and staff were friendly. Check in was quick and direct
Positive section of review
Easy to find and great place to stay
Negative section of review
Everything was great
Positive section of review
Room & Location
Negative section of review
I tried the TV at about 22.45, and it had an error message, something like "weak single, check aerial", In the morning I was told I could have called reception, but that misses the point, there should be adequate instructions in the room to make the TW work.
Positive section of review
It was ok
Negative section of review
Staff
Positive section of review
Was ok
Negative section of review
Car parking