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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Room was a good size and the hotel was in a good location to access Windermere. Breakfast was mixed., good on the first morning but poor on the second one. Good sized bathroom and decent car parking. One member of staff was excellent and tried to help us as best as possible. I wish I had taken his name to credit him for his effort.
Negative section of review
Receptionist seemed disinterested. When we arrived she simply took us to the room gave us the keys and told us the times for breakfast. Didn't explain what the second key was for, which doors it could be used on for late night entry, hotel policies or anything else. Same at breakfast with no information given to us. We didn't realise where the toaster was at first and had to point that out to another couple. Breakfast is ordered the night before on a card. My wife ordered a full English on both days and indicated on the card that she didn't want beans or black pudding, but got them anyway. Surely a waste for a hotel purporting to persue environmentally sustainability via it's bath towel policy. We both had full English on the second day and the poached eggs were rock hard, and black pudding overcooked and dry. Bathroom smelt musty and no hook on the back of the door to hang towels or wash bags from. There was a towel radiator but a hook is useful for a number of things and to us it seemed an oversight not to have one. The bedroom had a peculiar large round mirror, rather like one of those to assist vehicles coming out from blind spots. This was no use at all and not much of an ornament. Also a clock that didn't work. Not really sure of the point of this? There was no wardrobe just an open rail hanger. Again there was room for a wardrobe so why not put one in? Also there was green light on all night above the door which kind of lit up the whole bedroom in the dark. I understand that this is a safety measure but I have never come across this before and to say the least it was annoying. Dinner was a mixed bag. On the first night mine was good, black pudding wellington starter and blade of beef. My wife's salmon starter was OK but her main of Monkfish scampi was appalling. Four measly overcooked pieces of scampi in breadcrumbs, weird flat chips that tasted dry, and dry tasting garden pea mash all for £23.
Stratford-upon-Avon, United Kingdom
Positive section of review
The friendliness and kindness of owner and warmth of hospitality was lovely. The place was just what we needed for overnight stay in Stratford. Easy walk into town centre etc.
Negative section of review
Slight downside...next to a busy road but it is where it is..so can't do anything. It had a very homely feel which we liked...don't expect plush hotel feel!
Positive section of review
The location is perfect, there was a very nice staff and regardless there is a bar in the first floor, the room was very quiet. The toilets were always clean.
Negative section of review
There were just a few plugs in the room, so no all of us could charge our cellphones at night, especially those slept in the bed on top.
Positive section of review
Really friendly and quick check in process. Room was spacious enough and very comfortable, with great amenities. Coffee machine was a blessing in the morning!
Negative section of review
Some parts of the room could have been more clean; for example the side cabinets and coffee bar was VERY dusty, had to dust off the appliances before using them, but everything else was sparkly clean!
Positive section of review
Breakfast was fine. Staff friendly and helpful.
Negative section of review
Nothing.
Positive section of review
Excellent location, clean and smart.
Negative section of review
Car park is a bit tight.
Positive section of review
Room, staff and location all great.
Negative section of review
Breakfast was included but wasnt the best. Expected better.
Positive section of review
It was good no complaints
Negative section of review
Environment was quite
Positive section of review
Central to amenities
Negative section of review
Very pricey breakfast
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