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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The hotel adjoins Inverness railway station and so was ideal for us as we were taking a rail tour of Scotland. The magnificent interior reflects its Victorian origins. We found the staff helpful and friendly, with a good selection of food at breakfast and an excellent dinner on the one night we ate in the hotel. Our room was exceptionally large and comfortable.
Negative section of review
Despite the grandeur of the hotel it is a little frayed in places, with some chipped paintwork, sash windows in poor condition and torn curtains in our room. However, whilst noticeable and deserving of attention by the management, these shortcomings did not seriously detract from our stay.
Positive section of review
Howard and Catherine were excellent hosts making my wife and I feel at home. Breakfast was great with plenty of options from homemade granola with fresh fruit to a full cooked breakfast of your choice. The location was good as our relatives lived close and there was easy access to major roads. We would recommend staying here
Positive section of review
Breakfast was lovely as were the breakfast team, they were friendly, welcoming & helpful. Room was well decorated & clean, modern furnishings & decor. Some nice cosmetic touches in the room. Whole site is very beautiful and makes a lovely walk through the gardens.
Negative section of review
Check in & check out was extremely slow, reception staff not particularly attentive or polite. Stood waiting on both occasions for 10 minutes to speak to someone. Don’t get shown to your room but get given a map. Spa Facilities not to the standard you would expect for a Champneys spa. Felt quite grubby around poolside & looks like there is a lack of real Maintenance. Poolside smelt of garlic which wasn’t most pleasant. Very limited use of facilities due to this being a members club. This hotel could easily be phenomenal with the right guest experience in place.
Positive section of review
Room modern well equipped. Bed really comfortable. Clean bathroom. Exceptional breakfast, both cooked and continental.
Negative section of review
Nothing to improve
Positive section of review
Room very comfortable and clean. Breakfast excellent. Staff friendly.
Negative section of review
Nothing
Positive section of review
Lovely room, beautiful views, quiet area, just perfect
Negative section of review
There really is nothing to dislike would certainly stay again and again
Positive section of review
Nice friendly staff, breakfast was excellent
Negative section of review
The weather
Positive section of review
Very comfortable, clean and friendly
Negative section of review
Dragging our bags up the stairs
Positive section of review
Very easy to find