1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The accompanying restaurant "The fat Abbott " located in the grounds was lovely. Clean good decor and great food . Staff were attentive and pleasant. The gardens were well kept and nice to walk round The hotel breakfast was nice with good choice , the earlier you went the better the selection.
Negative section of review
The hotel lives on a reputation from 20 years ago. It's outdated and rather scruffy now. I've stayed in far nicer for much less .The lift was dirty .The bedoom was small , basic in need of a revamp. The bed valance on the single bed had a mucky mark on . The double bed mattress had a lump where the spring was protruding . There was a large damp patch above the window that was rather off-putting . The bathroom was grotty with the paneling behind the sink and toilet hanging off . The bath had a chip and needed the silicone replacing. The formal gardens were pleasant and would have been lovely to sit and relax in, however both benches were broken and unsafe to sit on .
Positive section of review
Beautiful hotel, welcoming staff, spacious bedroom, comfortable, big tv and AC/Heating were easy to control. I loved the breakfast. I loved the fact that the bar opens until 11pm weekends. I just wish I had the time to use the spa facilities.
Negative section of review
Our room was not cleaned and our towels were not changed. We had to ring room service to bring new towels. This was a little disappointing. The toilet didn’t flush well. The bath tub had old stains.
Positive section of review
I booked this hotel on behalf of my husband, his comments to me… The staff were pleasant and accommodating, the breakfast was good, the parking was reasonable at £9.00 and he was able to leave the car until 3.00pm on the day of departure.
Negative section of review
The first room my husband was given was a good size but quite dark and rather shabby, the second room was situated at the side of the hotel, it was a little better and brighter. Unfortunately the once beautiful Imperial Hotel is in need of updating to bring it back to its former grandeur, and it’s four star rating.
Positive section of review
I expected a cheap motel type place for the price. It was probably the best hotel I have stayed in at this price range. Excellent rooms - large - good facilities. Good shower. Very friendly staff.
Negative section of review
The route to the hotel could have been clearer - especially at night.
Positive section of review
The stay was wonderful - special mention for the lovely Sharon who was ever so patient and kind. Thank you! - Katrina
Positive section of review
I like the place it's so nice spot.l and the restaurant and food was good.
Negative section of review
I don't like our room because it's so hot. I didn't know that it's not very big the bed.
Positive section of review
Great location, property had excellent facilities, clean, upfront information
Positive section of review
Excellent location on the royal mile. A comfortable room.
Negative section of review
Our room backed onto the lift. Quite noisy .
Positive section of review
Comfortable room and a warm welcome. Enjoyable breakfast
Negative section of review
Main areas are a bit tired
Positive section of review
Spacious clean well setup
Negative section of review
Shower didn’t drain and overflows right away - needs unblocking.