1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We were walking the Cotswolds way and Stonehouse Bespoke Hotel was just off the Route. The Hotel could be accessed via the Gardens from the canal, which meant you did not need to walkalong the busy road. The staff were incredibly friendly, nothing was too much. Our room had a lovely view of the garden but was a little dated. The breakfast selection was lovely and very tasty. Our evening meal was beautifully cooked and very nice
Positive section of review
Clean, and close to the centre. Recommend the breakfast. Welcoming, friendly hosts.
Grantown on Spey, United Kingdom
Positive section of review
location lovely, parking excellent, gardens nice, rooms were cleaned.
Negative section of review
customer service was poor. Internet was poor to non-existent (a lot of crowding in Reception area to get signal). Staff were inexperienced and clearly needed more training despite trying. This is a dog friendly hotel....yet one member of staff refused to serve people with a small dog. Lots of raised voices in the kitchen despite it being repeatedly heard in the dining room. Food was ordinary both for breakfast and dinner. No drying facilities offered to guests despite this being Scotland and things can get wet. Enthusiasm of younger staff not being matched by owners or those running place. Needs overhaul.
Positive section of review
Everything about the accommodation, facilities and staff!! Excellent!
Negative section of review
Nothing!!
Positive section of review
Excellent location and lovely views over park.
Negative section of review
Service a little disorganised in restaurant / cocktails not served until main course arrived.
Weston-super-Mare, United Kingdom
Positive section of review
Food was excellent and value for money.
Negative section of review
Nothing
Positive section of review
Location was perfect
Negative section of review
Room was dirty and a bit small
Positive section of review
Location and bed
Negative section of review
Sofa only
Positive section of review
The location