1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Hotel on 3 floors including basement decoration of the hotel and the rooms. Location of the hotel appreciated: tube, Hyde Park and access to central London in just a few minutes.
Negative section of review
Room located in the basement just below the restaurant. Waking up to the sound of creaking and shifting chairs. Almost 1 hour wait for one of the breakfasts. Problem affecting other customers (complete disorganisation and lack of seriousness in dealing with customers - breakfast served at the table). Breakfast included to be avoided, no variation other than tea or coffee, eggs or saussages. For a 4-day stay, it's rather unpleasant. For an hotel business of this standing we would expect much better.
Positive section of review
Room was ok, but a bit of noise from the streets. Breakfast was a bit poor, it could be better.
Negative section of review
location
Positive section of review
Location very good. Staff kind and helpful. Room and bathroom spacious.
Negative section of review
Bedding too hot. No chairs to sit on. No shelf for spongebags in bathroom. No bathroom heating/ heated towel rail so towels did not dry between uses. We hadn't realised that our rate did not include breakfast.
Positive section of review
Breakfast was ok. Nothing special. Coffee not great
Negative section of review
Sausage poor. Had to wait for eggs
Positive section of review
Location, views and the use of a guest lounge.
Negative section of review
Nothing but wifi a bit unstable.
Positive section of review
Great location good facilities on site
Negative section of review
Not the property it’s the site you can only use the pool once a day even when it’s empty and you have to book
Positive section of review
The hospitality was very good 👍
Negative section of review
Expectations were met.
Positive section of review
Welcoming and very comfortable
Positive section of review
Breakfast was good.
Negative section of review
View form room poor
Positive section of review
The pillows
Negative section of review
Have to pay Over 100£ for sauna