1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Everything was fabulous with this great find from the location, the hotel, the tea rooms, the bedroom was stunning, the breakfast was fabulous and a big thanks to Sue for making us so welcome. The bonus to this place is a Council run gardens just up from the hotel, entry is free and it's a beautiful place. If I could give 11 stars I would! What a great place - we will return.
Negative section of review
I don't have anything negative to say it was just fabulous.
Positive section of review
This cottage is one of the best we have stayed in Scotland. So comfortable, cosy and in an ideal location. The owners were lovely and great hosts! We loved watching all the animals on the farm out the windows, and the view over the fields was so relaxing. Would recommend 100% !
Negative section of review
Nothing!
Positive section of review
Convenient location for St Albans cathedral and town centre. Pleasant walk to station for trains to central London..Rooms are well appointed and clean, helpful staff and a decent breakfast.
Negative section of review
There is some traffic noise but hotel is located in town centre. Limited parking but there are spaces just around the corner.
Positive section of review
The very busy young lady that handled the check in, served at the bar and also worked alone in the restaurant was excellent!
Negative section of review
The wifi was very poor and the gas supply issue meaning reduced breakfast availability and lack of hot water was disappointing
Positive section of review
Excellent location. Spotlessly clean, plenty of parking. Helpful friendly staff. Rooms modern and quiet. Could not fault it
Negative section of review
Nothing
Positive section of review
Location, room was fine a little on the dark side, lighter would have been better.
Negative section of review
Breakfast, only serving full English, when arrived was only warm. Egg was overdone. Poor choice of fruit, didn't like having to make own drinks from flask of hot water. Very disappointing.
Positive section of review
Good location. Driveway for parking. Clean and well equipped. Large rooms.
Negative section of review
Some furniture was broken. Legs on sofas etc. Although this didn’t greatly affect our stay
Positive section of review
It was more than expected the pictures did not give it justice
Negative section of review
Possibly share there are games and radio available we only found them by chance the morning we were leaving
Positive section of review
Good breakfast and nice breakfast room.
Negative section of review
Hotel is run down and needs an urgent renovation. No lift, just dirty stairs. We had asked for a quiet room 3 months before which was confirmed by the hotel at the time, but when we arrived we were given a room towards the street and directly above the restaurant where loud guests were celebrating, which was noisy in our room. Also when they finally left, one could hear people shouting and talking from other rooms, the same at 5:30 next morning. One also heard noise from the water pipes. The swing door to the bathroom does not close probably and one can look inside seeing the other person sitting on the toilet (this was also criticized by other guests here in the comments, apparently the hotel promised to address the situation but obviously nothing happened). After flushing once, the toilet needs some minutes until it can be flushed again. In the room is an old carpet which is very unhygienic. Bath room is completely old with some dirt in the corners. In sum, we only stayed one night instead of two as originally planned. Staff at reception at the beginning were not cooperative and turned our concerns down (“you booked that room and we don’t have another one”; “there was no party last night”; “we never had problems with noise”, which btw is incorrect as one can see from the comments here on booking) but then accepted our decision to cancel the second night.
Positive section of review
clean
Negative section of review
fire alarm kept going off
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