1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Staff helpful. Accessible room comfortable. Breakfast had a really good choice and really fresh. Location good, easy walk from New Street station. Close to utilita arena.
Negative section of review
Nothing really
Positive section of review
The facilities were good, room included hair dryer and iron/ironing board. It was clean and comfortable
Negative section of review
Not the hotels fault but there was a lot of door slamming and kids running around in the bar/reception area
Positive section of review
Great breakfast. Well designed room to maximize the space. Very helpful staff at the front desk.
Negative section of review
Not as close to the city center as we hoped but there were frequent busses.
Positive section of review
Location was excellent. Close to shops beach and transport.
Negative section of review
There was no anti slip mat in the bath. No tea towels and no dish cloths. I was unaware that there were 3 flights of stairs, the last flight having 2 dog legs. Extremely difficult for 80 yr olds with 2 large and heavy suitcases There seemed to be no way to get the heating to work / so we were a bit cold at times.
Positive section of review
Easy check in, nice staff, comfortable bed
Negative section of review
Broken TV, broken shower that kept me up literally all night. I was exhausted and didn't have the energy to go down to reception and there was no in room phone to contact them. No one available to raise a complaint with in the morning.
Positive section of review
The quality of the rooms and location
Negative section of review
The receptionist wasn't very friendly on one occasion I tried to book in online for more accommodation but my phone didn't seem to connect to the site. I phoned reception and left a message and no one replied
Positive section of review
Leisure facilities
Negative section of review
Cost of soft drinks
Positive section of review
Location good,
Negative section of review
Shower facilities very poor. Cubicle very, very small, no shelves to put shampoo etc on. Very shabby looking and no shelves to put toiletries on.
Positive section of review
Everything
Negative section of review
Not applicable
Positive section of review
Location
Negative section of review
Very dated decoration. Spiders crawling from under to the duvet when getting into bed