1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I received a lovely warm welcome to the property that was very easy to find. It is situated in a picturesque spot overlooking Lumley Castle and the Penshaw Monument. The property itself was warm and comfy and very well-equipped. It was a real home from home. We would definitely come back.
Negative section of review
Not applicable
Positive section of review
The staff member Tim Night concierge very helpful and a good laugh. He couldn’t do any more than he was. We arrived in our wedding attire as we have booked the hotel for our honeymoon and we were given a upgrade for free.
Negative section of review
The balconies to the suite was inaccessible due to it being locked. It is a shame that guess is not able to access the balcony as this was part of the attraction to book the hotel. Also, the outside pool was not open.
Positive section of review
Clean and comfortable room very spacious, parking outside good, 12 mins walk from centre of Watford, Quiet as no groups allowed .for the price, it was acceptable. He was a friendly host.
Negative section of review
There was no kettle in the room. However, there was a kitchen but not suitable for drinks if you were up late. No TV in room which I would have expected in this day and age, downstairs shower room poor, no shoes allowed in building clothes rail in our room was rusty, COLD ROOM Heating in room did not come on until 9pm that was after I enquired about it, you would expect a room to be warm when you arrive
Positive section of review
Comfortable room. Warm. Good Location. Excellent breakfast. Very good restaurant. Excellent staff. Good car park.
Negative section of review
Servicing of room could be better, i.e. cups and glasses not washed. Room not serviced until 1.30 p.m. Little things like hole in towel, only toiletries in wall mounted dispensers, a bar of soap would be nice. At this price range bath robes and more than one biscuit each and only four tea bags could provided. All very minor and did not detract from an excellent stay.
Positive section of review
24 hour reception was great, as I came in very late. I also particularly enjoyed the vegetarian breakfast option.
Positive section of review
The bed was very comfortable, breakfast was tasty, and staff were all pleasant and helpful.
Positive section of review
Nothing Never got served in the restaurant not taking any more bookings
Negative section of review
The hotel asked for room on the level our room was up 11 stairs
Positive section of review
Great location, beautiful gardens, friendly staff and breakfast.
Negative section of review
It’s obvious the hotel is a working progress and looked unfinished some areas.
Positive section of review
Nice clean towels. Short walk for something to eat.
Negative section of review
Too noisy by the road with police every half hour , traffic and music.Parking a bit away from property.
Positive section of review
There was no breakfast
Negative section of review
I cannot watch my favourite Premier league matches