1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The room was awesome. Maximum utilization of space. Beds comfy. Great selection of tea. Clean bathroom. 3 mins walk to Earl's Court tube station. Staff was amazing.
Positive section of review
The room was comfortable and clean. Having saud that, we found a dirty sock brlonging to the previous guest not cleaned out. It was where tge ironing board was kept
Negative section of review
Staff. Most staff were great and helpful. Liv who was at reception was pretty poor. We wanted to extend the stay until 5pm. They gave the ok to extend until 1pm free. Thanks for that. Anything beyond that until 5pm was £40. Liv said she can bring it down to £30. When we came down to pay, she kept us waiting, didn't know who I was and we restarted the conversation. It went back to £40. I said I'm happy to pay. I was asked to wait fir 20mts where she then comes back and say sorry you need to leave at 1pm as the hotel is full. If the hotel was full, why did they offer an extension on the first place? Apart from her everyone was great but unfortunately her attitude in this case brings down the overall scores.
Positive section of review
The location is good with public transport within 5 minutes walking distance. The checkin was seamless. Rooms are spacious.
Negative section of review
The door knobs etc are all loose. There were some big insects in kitchen around the waste bin. The water supply in showers was erratic sometimes very hot water would come followed by ice cold water in the same settings.
Positive section of review
Location was great and we had two linked bedrooms for two families. The breakfast was great
Negative section of review
Nothing in special
Positive section of review
The ability to check in and out using the app was amazing!
Positive section of review
Enjoyed everything although the beds are not very comfy!
Negative section of review
The beds
Positive section of review
Apartment was well laid out, extremely comfortable beds
Negative section of review
Only bath towels, toilet seat didn't fit, rubbish on the floor, food in the sink, & had to wait almost an hour to get into apartment. Sent an email in the morning but the respondent refused to give apartment number or keylock code. When we arrived there were 2 other groups of customers also waiting & when we got in found more people standing outside in the same situation. Apartment could do with a refresh especially the bathroom. In the bedroom one beside light didn't work & the second had no bulb or globe. Despite numerous phone calls noone answered & kept getting message saying the phone was switched off.
Positive section of review
Very friendly host. Easy to find
Negative section of review
Decor not to my taste but others might like. Would have liked e suite bathroom but bathroom close by
Positive section of review
Friendliness
Negative section of review
Nothing
Positive section of review
Location
Negative section of review
Bed was so uncomfortable, no towels had we known before hand we would of brought our own, so we had to go and bye some