1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The property is a beautiful example of Bradford’s rich industrial heritage. It has a lovely ambience. It’s always very clean, well done to the housekeeping team. The beds are comfy Most of the staff are very friendly, helpful and professional. The breakfast is super and so is the breakfast staff. I always stay here on my return to the city.
Negative section of review
Our arrival at reception, for the first time ever, was treated with disdain because we arrived too early to check in. With the hotel changing owners again since our last visit we weren’t aware. But having travelled for eight hours to visit a sick relative we were in need of a little comfort. There was only us at reception, so it wasn’t busy, but I had to return to query before the receptionist attempted to help, a room was empty and available which left my wondering why it wasn’t offered in the first instance. Having spent many years in the hospitality industry this would be an easy thing to do, especially knowing it could make all the difference to weary travellers. Eventually it was sorted and we were very grateful and expressed our thanks. I can only put it down to an off moment or busy with another task for the curt response in the beginning. It hasn’t put us off wanting to return because we have never experienced this before from any staff.
Positive section of review
Extremely friendly reception on arrival. Lots of choice for breakfast. Really big comfortable bed.
Positive section of review
Everything. Hosts. House. Location. Comfort. Food. Ambience. Totally stunning in every respect.
Negative section of review
Absolutely nothing
Positive section of review
Free carparking, very helpful and friendly staff.
Negative section of review
Overall facilities worn out, investment required throughout the bar, eating and hotel areas.
Positive section of review
The staff behaviour at the reception was rude.
Negative section of review
Reception staff. They didn't listen to me, neither cooperated in an appropriate way.
Positive section of review
Location ok no breakfast offered
Negative section of review
Filthy carpet old fashioned furniture stains on the ceiling
Positive section of review
Proximity to the University.
Negative section of review
I didn't like the bathroom light, that it was automatic.
Positive section of review
Location Staff Food Bed
Negative section of review
Not much really, just a little tired in parts
Positive section of review
Location, facilities
Negative section of review
Some areas in the room needed re painting
Positive section of review
Nothing really
Negative section of review
Room 4 the carpet is filthy and needs replacing with LVT, the room is very very grubby and needs a good cleaning