1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The location is in the High St and just a few minutes away from the river, church and other High St shops/pubs/restaurants. It looks very ‘oldy worldy’ from the outside and the same inside. Like stepping back in time a couple of centuries. The interior decor has been preserved or sympathetically reproduced and the main staircase is original as are the sloping floor in our superior double bedroom on 2nd floor. There was a few creaks from an adjacent room, but only to be expected as such an old hotel. The staff we engaged with were exceptionally friendly and helpful. And we could choose where we wanted to eat our meals (had breakfast and a Sunday roast) The car park spaces are limited due to location of the hotel, but we found a space and left it there for the 3 nights we stayed. There is a pay & display carpark directly behind the hotel where the charges were £6 for 24hrs. I would recommend for a short stay.
Negative section of review
Our bathroom had a very small shower which may pose a problem if you are a large size.
Positive section of review
Welcoming host. A parking spot available at the back of the property. The property was easily to find. A bus stop right outside provides regular schedules to and from the centre of York, which was convenient. The room was spotlessly clean and comfortable, with plenty of coffee, tea, and hot chocolate available, along with bottled water. The body wash and cream provided were lovely, with delightful scents. There's also an informative folder with friendly and useful information about things to do and places to visit in York. The breakfast options were plentiful. Overall, it's a fantastic place to stay, highly recommended if you're visiting York or nearby.
Negative section of review
Nothing I didn't like during my stay for 2 nights. Thank you so much for your welcoming and make it such a wonderful stay for both of us.
Positive section of review
Breakfast was lovely on the first morning and we have found that both times we have stayed on a Saturday night the service is slow on the Sunday morning, with nobody topping up key items on the hot buffet and the staff seem stressed. This was the same for dinner on Saturday night. Having said that the food is lovely and all the staff are very nice. The spa is amazing and the room was lovely.
Negative section of review
I think the slow service is really the only thing that was slightly frustrating. I was a little disappointed that it was still an issue when we returned a year later.
Positive section of review
My friend and I wanted single beds, so we booked a room with one double and one single bed. We were delighted to find it was in fact a self contained area of two rooms sharing an en-suite shower. The single has a wash basin and the double had the en-suite. All was clean and tidy, and the facilities all in good working order. Both rooms had windows.
Negative section of review
With the windows open the traffic, if you’re not used to hearing it, was a bit intrusive.
Positive section of review
Great location. Staff, especially Will, are very accommodating and helpful. We even got picked up from the ferry terminal. Comfy beds too
Negative section of review
A tad expensive considering it’s not ensuite and is self catered. But everything on Iona is inflated because of the location.
Positive section of review
The apartment had everything you needed. Nice touches very clean.
Negative section of review
The stairs up to the apartment were a bit scruffy inside the building.
Positive section of review
Comfortable and easy reach of the town great view of the sea
Negative section of review
Nothing
Positive section of review
Free parking. Wonderful room as described.
Negative section of review
Room needs a good spring clean
Positive section of review
Good location, value for money
Negative section of review
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Positive section of review
Nothing
Negative section of review
I did not stay at Lord Street apartments as booked. Upon check in, we were moved to an apartment which had an open plan bedroom, not what we had booked. It was also above the loudest street in L1. Furthermore, the blinds in the open plan bedroom did not close so we did not sleep for 2 days!
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