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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We loved the decor - dark and cool, with fun animal-themed paintings - and the staircase. It was a relaxing place to be, and particularly easy on the eyes. In the room, we loved the view out over the bay, and the comfortable, big beds! In the morning we enjoyed a vegetarian-friendly breakfast that was delicious. We were very happy to hear that dogs are allowed, so next time we shall bring our boys with us. A fantastic base for exploring the area.
Negative section of review
It would have been nicer to have a wider range of options for breakfast, but what was there suited us perfectly. In the room, it would have been nice if we could have had the window open for airflow due to how warm it was. Also, the toilet seat slid a bit but was manageable.
Positive section of review
Large room, comfy bed, good large towels, strong shower, excellent friendly staff. The best thing was the delicious food. The hotel is in the middle of great walking country . We walked in Dovedale and to Monsal Head and visited Biddulph Grange on the last day. Many cafes in town for sandwiches and a famous cheese shop.
Negative section of review
Nothing
Positive section of review
Location, structure and Spa were outstanding. The hotel offers incredible setting, beautiful rooms and comfort. The Spa gets really busy during kids time, but still well managed. The Spa team is very professional and I had the best massage ever.
Negative section of review
The service at the restaurant was terrible in terms of organisation. I now understand the 3.8 reviews vs the hotel rated 4.6. Managers and staff seemed really stressed and unable to manage customers complaining due to long wait. The service and waiting time were not aligned with the expectation related to the price. We waited over an hour for dinner to be served. Breakfast organisation was terrible. Over 45 minutes to get only a coffee and over an hour and 15 minutes for food, while the restaurant was not fully booked. Considering the price payed per night 350 pounds, this was totally unacceptable. We were given the excuse of being understaffed but this is not acceptable for the rate payed.
Positive section of review
The location was key - we needed to be close to Kings College hospital and DMH train station. Really friendly staff and room was very clean with lovely fresh bedding, comfortable pillows and fluffy towels.
Negative section of review
Unfortunately the shower was completely blocked and overflowed even during a short shower. Had to keep turning the water off and wait for it to drain out before turning it back on to finish washing! The room is also next to a busy road so it was difficult to rest after a stressful day in hospital.
Positive section of review
The views are amazing, we were made to feel welcome & the rooms were comfortable & clean. We had everything we needed
Brighton & Hove, United Kingdom
Positive section of review
Hotel immaculate staff very friendly. Great location with free parking only 5 mins walk. room very nice size.
Positive section of review
Lovely view and Tanya is an attentive and welcoming host. Comfortable room and delicious breakfasts.
Negative section of review
Water pressure in our bathroom was very low so challenging to wash hair.
Positive section of review
Very large room. Great bathroom. Nice restaurant.Plenty of onsite parking.
Negative section of review
All good
Positive section of review
Owner went the extra mile.
Positive section of review
Clean and well maintained
Negative section of review
Nothing