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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We were given a free upgrade to a clud deluxe room and it was fantastic! Huge bath in the room, which made our trip all the more special! Lovely touch from the hotel. The rooms were clean, extremely spacious and we used the hotels underground car park at £10 a day which we thought was extremely reasonable. The hotel location was perfect - minutes walk to plenty of bars, restaurants and shop! We will definitely be back.
Negative section of review
Nothing!
Positive section of review
It was very clean and loved all the extras they left for us. Fran eggs, cereal, bread, milk, tea etc and small bottles of fizz! The hot tub of course! Also I asked if they would get some flowers and chocolates for me for my daughter’s birthday and they did without any problems and also put up balloons as an extra. Lovely, kind owners. Can’t fault their customer service.
Negative section of review
The sofa bed was uncomfortable but I let them know and they said they would look at getting it changed. Also, the toilet being upstairs past the bedroom so the guests staying downstairs need to go past the people in the upstairs bed to go to the bathroom.
Positive section of review
On arrival staff were very helpful and polite,I needed my phone charged as I was waiting on a call,they allowed me to charge my phone in lobby whilst they got my room prepped,very clean property,great location,will defo stay again
Lower Boscaswell, United Kingdom
Positive section of review
We underestimated our challenging walk from St Ives to the accommodation, and the owners, Chris and Helen, kindly picked us up from the lighthouse before it got dark! We were so grateful.
Negative section of review
N/A
Saint Helier Jersey, United Kingdom
Positive section of review
Location Very friendly and efficient staff Size and temperature of swimming pool
Negative section of review
Lightning in lounge area comfort of chairs in same area The system of charging drinks and food to your room
Positive section of review
The location, price and the size are fabulous. Apex staff were helpful.
Negative section of review
The property is a little tired and in need of a deep clean. Needs some TLC. The communal area is a little off putting.
Positive section of review
Staff were lovely and very accommodating . Pool was good .
Negative section of review
Bits of the property looked a bit tried . We were in a loft room and there was no double glazing so we could hear traffic and other guests coming and going
Positive section of review
Lovely decor. Clean and bright room. Excellent hosts
Negative section of review
A bit too far to walk into the town centre if you have physical issues but space in the car park if driving.
Positive section of review
always feel safe and secure. always clean.
Positive section of review
The beds and location
Negative section of review
Lodge in really poor condition and looked unclean