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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Very easy to get to from the bus station. directions were clear about key pickup and Nicole was there to greet me. A very roomy downstairs with a well equipped kitchen, comfortable lounge, protected outdoor area. hosts flexible about extending one day. soap, shampoo, body wash provided. Also a facecloth which was a luxury! The manager/greeter Nicole was very helpful and personable.
Negative section of review
A comfortable stay but my room was not what I call luxury. No stand for suitcase and only chair too narrow to hold it meant it was on the floor. Bathroom tiny. Inadequate room for toiletries or medications- a shelf above toilet would help.. The bathroom door just cleared the end of the bed so I could perch pouches on the bed but it meant that I couldn't unpack them. Towel ring for hand towel but towel racks or door hooks needed for drying larger towels. The bathroom door needed to be closed to move around the room which meant towels hung over shower stall couldn't dry or room got musty if door left open. There is a large bathroom all guests can use for a tub but I didn't realize this until I asked.Two foam pillows both quite hard for my neck.Most rooms I visited had four with two softer to accommodate different necks. Very busy location traffic wise so street noise an issue if window open even in my back facing room.
Positive section of review
Beautiful view, high quality bed, so so sooooo comfortable. Our room was extremely clean with everything one needs. Plus the teabags make a great cup!.
Positive section of review
Car parking simple. Desk staff polite. Very good position - close to the people I was visiting. Quiet at night. Bed OK
Negative section of review
No cold water available in bedroom wash basin. Staff could only report problem but did not think of offering a bottle of water so I could use it to clean my teeth. Had to boil hot tap water for cups of tea. Lighting in bedroom dim. Very difficult to read at night. Walls all dark green. Floor not carpeted. No staff at breakfast - all help yourself. I got what I wanted but very impersonal.
Chester-le-Street, United Kingdom
Positive section of review
The hotel was well situated for us and we thought the staff were very friendly and helpful
Negative section of review
The mattress could do with upgrading but it didn’t impact our stay.
Positive section of review
Everything was good, welcome was immaculate, room comfortable and quiet, service amazing
Negative section of review
there’s nothing at fault with this place, it is truly well run
Positive section of review
Friendly staff. Good location
Negative section of review
The bathroom in our original room was unacceptable. Tile grouting and sealant around the bath were showing serious black mould. We requested a transfer of room which was granted. We also felt that the housekeeping was inefficient, non existent on first day. 2nd day, beds not made and drinks not replenished.
Positive section of review
Room and bathroom was clean
Negative section of review
Room had no natural light
Positive section of review
Nice and quiet as requested
Negative section of review
Nil
Positive section of review
Weird but funky decor
Negative section of review
Breakfast was way over priced. Tasted OK but very expensive. Too expensive. It would probably stop me booking again as poor value.