1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We loved the bed. The view from our bedroom. the host was wonderful and very welcoming even after her surgery a few days prior. She was very helpful with anything we asked :). we didn't have to travel far for racing and there was plenty to go and do.
Negative section of review
The water temperature for the bath was only around 28 degrees so had to use a jug from the sink to top up the bath so it was warm enough for baby.
Positive section of review
Not much. There was no breakfast. There were no people to be seen anywhere. We spoke to a lady on the phone, she was friendly and tried to be helpful.
Negative section of review
The checking in machine is a nightmare. The bedclothes feels like plastic. No good tea bags. The room is small. The bathroom is for small people. The television was plugged into a socket that didn't work. The absence of people is eery. This used to be a nice b&b place, now it is an unwelcoming machine. We will not recommend this place to other travellers.
Positive section of review
Location easy access to all the main sights & shopping areas The downstairs dining room and breakfast room on 1st floor 24hr free car parking.
Negative section of review
Breakfast waitresses were glum & not helpful. Bed was very springy and pillows not comfortable. Reception couldn't give us advice on Taxi fares or distances & how long it would take to get to Albert Dock. No phone charging point next to either bed Fridge was empty and didn't appear to be working Damp top of wall above right hand twin bed with peeling paint & wallpaper
Cartworth, United Kingdom
Positive section of review
Convenient access (keypad / code and key in secure keybox) hence no need to be there at a specific / agreed time. Not much else.
Negative section of review
Appt is sterile, not at all charming or homely. The few fixtures are cheap and tacky. Some broken and loose fittings take the shine of what could otherwise be a pleasant stay. The appt is on the first floor and access is via some steep stairs (no lift). That was OK for one night but my elderly mother could not have managed more! Had that been in the description I probably wouldn't have booked it. I would not say this appt has stunning views. It is in the bottom of the valley in a nice wooded area, very calm and only 5 mins from the center of Holmfirth but stunning views ? Not really.
Positive section of review
Even the nice location right next to the Loch was ruined by the staff and the condition of the hotel
Negative section of review
A choleric, overwhelmed manager insulted us loudly in the lobby after we had asked at the reception how we (including three 80+ year olds) were supposed to get our luggage to the fourth floor without a lift. We were made fun of us by asking whether we would want him (the "manager") to carry up our suitcase. His response actually made the whole situation even worse. The condition of the non-renovated rooms is horrendous as you are greeted by a damp and stale smell and we woke up with a headache despite sleeping with the window open. The "renovated“ ones should undergo another renovation as they are still not worth the money. At the buffet the staff did not refill the bread after already asking 4 times over a period of 15 minutes because it was still frozen even when there were still 45 minutes of the breakfast time left. The few staff in the breakfast room were almost running in and out of the room even though the room was only 1/4 full. The manager from the previous day walked around with a frown so big that we all felt very uncomfortable. I strongly advise anyone to stay away from this place.
Positive section of review
Good location, very central but wasn’t noisy to say it’s right in the centre.
Positive section of review
A truely lovely property in a simply wonderful location
Negative section of review
Nothing
Saltburn-by-the-Sea, United Kingdom
Positive section of review
Staff very friendly and great food and facilities.
Positive section of review
Great location and very clean and comfortable
Negative section of review
Stairs a little steep for my elderly mum
Positive section of review
Good location. Very clean.
Negative section of review
A little cramped with sofa bed made up when not needed.
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