1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Gorgeous comfortable room with a sea view: going to sleep with the sound of the sea was wonderful. Very comfy bed too. Well situated on the sea front and in town. Thoughtful tea/coffee/biscuits/information pack in room. Excellent value for money.
Positive section of review
I liked the attention to detail with our service but i was under whelmed with the room. I loved the under floor heating. I loved the bedding and slept very well.
Negative section of review
It was small, the TV didn't stay on and kept re downloading and the coffee machine didn't work.
Positive section of review
Fantastic room and facilities. Little touches like the coffee machine, diary milk and water in the fridge were very much appreciated.
Positive section of review
its an very nice old hotel in Stornoway. Currently there is renovation ongoing, but even that did not impact us much.
Negative section of review
The only thing I missed was a lift to the 2nd floor. But to be fair, it is a very nice old hotel which is much more of interest then a lift ;-)
Positive section of review
Very practical (self service), quite comfortable (and clean) room, a little kitchen which is always appreciated.
Negative section of review
Noise from neighbours - it seems the sound isolation is not very good between the rooms. I could still sleep. The accomodation also provides ear plugs.
Positive section of review
good location, free parking. next to pub serving food
Negative section of review
hotel is starting to look tired and is in need of a refresh
Positive section of review
The cleanliness of the room, the staff and facilities
Negative section of review
The key system that stops working with phone interference was something that's a bit dated now with new technology and sometimes it's a nuisance having to keep going back and forth.
Positive section of review
It’s location, plenty of parking , cute building
Negative section of review
Creaky floorboards
Positive section of review
Location very good .Room comfortable.
Negative section of review
On booking .com checkout 11am That's why we booked .Following morning 10.10am Cleaner knocking on door asking when vacating as checkout 10.30. Just didn't have a nice attitude. And after a night out and coming back from breakfast it just rubbed us up wrong way.
Positive section of review
Excellent service had a good holiday
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