1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We booked with travel agent for the Liverpool game for 2 nights and booked one night on booking.com ourselves. The location was great. The hotel is right at the waterfront with phenomenal views if the windows where clean. The bar isn’t over priced but service is disappointing. A great base for exploring Liverpool but that it. Place needs upgrade and staff need training in F&B feels like they don't want to be there. 45 mins waiting for a coffee, im still waiting..... The reception team is very welcoming though.
Negative section of review
Terrible noise from the room next door at night. It felt like they were in our own room. The room is very small and cramped. Breakfast very disappointing disorganised, tick your name off and off you go. No direction given, we didn't see the cold buffet toast area until we where leaving and thought it was strange setup with just hot buffet. The hot breakfast was cold, very disappointing and at £17.00 person you want better quality. Staff give the impression they don't want to be there, was not friendly one bit. The bar service was the worst I ever experienced in any hotel I've stayed in. I order coffee paid for it and waited 45 mins and never got it. You'd order drinks at the bar and barman would give you this unwelcome stare. Really disappointing experience to be honest.
Positive section of review
While we chose the cooked breakfast, which was very good, we would normally expect to have a choice of eggs plus the option of cereal and fruit as well (not instead of), and additional choices of cooked, eg eggs Benedict, avocado, smoked haddock/kippers ……….
Positive section of review
Martin who is the Breakfast cook is so friendly and very informative about Manchester, which was great. Martin deserves to be acknowledged. The reception staff were ok.
Negative section of review
The rooms really dirty. Carpet was disgusting. Run down and old.
Positive section of review
Comfortable bungalow in a quiet, wooded holiday park. Great base for exploring south and north Cornwall by car. Host very responsive to queries and very helpful.
Positive section of review
Good location. Close to the tube and all necessities nearby. Had a good sleep and the room was clean and tidy.
Positive section of review
Very clean, comfy bed, delicious breakfast, and a gentle stroll to the city centre
Positive section of review
Fab choice of food for breakfast and the whole thing was in a lovely setting.
Stratford-upon-Avon, United Kingdom
Positive section of review
The property outside and in bar looked lovely
Negative section of review
The room we were given had a horrible sewage smell, we spent 10 minutes there and it was making us feel sick, so we left without saying goodbye because check in was at the bar and we didn’t want to feel awkward making a complaint, but the owner was very friendly, shame because lovely pub downstairs but we had to book again and luckily got a room but lost out on this one
Positive section of review
Rating: 11
Stansted Mountfitchet, United Kingdom
Positive section of review
Everything else was fine.
Negative section of review
No fridge in bedroom to keep water cool. Also no safe in the room.