1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
they wouldn’t let us inside the property, even though we had been through the security checks twice. For anyone who has stayed they can vouch for the property being on an inconspicuous dodgy very busy London main road, we were two young females left outside at 11-12pm alone, with a legitimate booking. I have never experienced anything like it. We spoke to a lady on the phone about the issue getting inside the building and we came up against zero help and zero care. I’ve stayed across London and have never experienced service like it, we haven’t even had a refund yet! we had to pay and travel to another location to stay somewhere else!! Awful.
Positive section of review
Fantastic hotel. The young man, Jay, in the bar was so friendly and amusing. The receptionist, Simon was so charming and helpful. We really hope we will go there again when we are in the vicinity. Fabulous breakfast. The bedroom lovely, clean and comfortable bedding
Negative section of review
Nothing to dislike at all
Positive section of review
The rooms was very clean and newly decorated,staff was very friendly and helpful. I was on the 2nd floor the view from the room was fantastic and there was a good shower. I was very happy with room . See you again Carlton
Positive section of review
Staff were all very friendly and helpful. Both breakfast and dinner were excellent with the dinner menu hoice being very wide !!
Negative section of review
Room was a little tired looking and dark with the tv also being quite small.
Positive section of review
Close to US embassy which is why I chose this guest house. Easy to check in and out Clean and comfortable would stay here again
Positive section of review
Location Service was exceptional Quiet and sound proof, total black out in the heart of the city. Slept soundly.
Negative section of review
Rooms were quite warm, but we could open a window. No top sheet on the beds.
Positive section of review
Great Hotel with individual Charme. Super Staff at work. Delicious englisch breakfast.
Negative section of review
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Positive section of review
Breakfast was ok - cooked Breakfast was only warm
Negative section of review
Cooked breakfast as not Hot
Positive section of review
Clean, helpful staff, cosy feel, amazing location
Negative section of review
No veggies or cheese for breakfast, some signs of disrepair in the room (shower door was not closing properly)
Positive section of review
Friendly staff Good location
Negative section of review
Terrible sofa bed Not massively clean or modern