1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Good location, 10 - 15 min stroll into the edge of town. Parking. Even though it's next to the train lines, it wasn't an issue. Nice welcome basket with tea / Coffee. Quick replies from host and was allowed to check in early.
Negative section of review
House could do with a good deep clean as build up of dust / debris under things like sofas, hairs on floor in bathroom. Mattresses need replacing as they are poor quality and very uncomfortable 😕
Shepton Mallet, United Kingdom
Positive section of review
Lovely staff. Nice breakfast. Pretty location. Very comfy bed! Plenty of parking. Lovely grounds. We booked a stay at a fantastic rate on booking.com so value for money was good for us, but I am glad we didn't pay full price.
Negative section of review
£50 'pet cleaning fee'. This is not mentioned anywhere so watch for that on your booking. Dogs can't go in the breakfast room (which is a beautiful space!) so you have to sit in the lounge area or outside, which we were blessed with good weather so we could. Also, bring your own bowls/beds/towels etc. The website says they are provided but we didn't experience that. There is however the lovely idea of a pet spa on-site - I wish we'd realised that! We stayed in room 18. It was nice enough but the damp smell was a bit much and it was way too warm in there and there was no aircon. The free-standing fans provided were fine until you wanted to sleep. They honestly just need to install some kind of aircon / dehumidifier which will probably help with the damp and the heat in one go! We got a great deal on booking.com so complaints are few. But I would have been a bit less impressed if we had paid their full nightly rate. Found the mannequins with wedding dresses on in the reception and the lounge a bit creepy and it kind of sucked away any luxury vibe TBH and turned it into feeling more like a wedding venue than a nice hotel.
Positive section of review
The location was great, right in the centre of Bath. We also liked the car parking facility and found the car turntable a real novelty but a fantastic asset to the property!
Negative section of review
There was nothing that we didn't like about the property or location. Having visited Bath several times, usually staying in a hotel, we would definitely stay and recommend this airbnb to others.
Positive section of review
Very clean apartment / well equipped kitchen / very close to the city centre / nice area / good value for money
Negative section of review
A lot of noise from the trains all evening,night and mornings
Positive section of review
Lovely looking apartment in perfect location. It was clean and had everything you need. Fully recommend.
Negative section of review
Entry system bit of a nightmare. Once mastered not a problem.
Positive section of review
Hotel was beautiful staff very welcoming very clean beautiful garden food we had amazing
Negative section of review
There wasn’t any negative feedback
Positive section of review
The hotel could accommodate our large group and was reasonably priced
Negative section of review
Tatty hotel. Needs attention, redecorating and upgrading. Many fixtures need attention ie grab bar in bath coming off wall, peeling wallpaper and settees very worn
Positive section of review
Excellent food, cooked to order.
Negative section of review
Nothing
Positive section of review
Eliza
Positive section of review
Staff
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