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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Thank you so much Jules and Carol for a truly special and memorable stay celebrating my birthday. We had a lovely time on Arran and at Stonewater House and were so grateful to be able to switch off and relax. The breakfasts were absolutely amazing - delicious, healthy, and always kept us well-fuelled for all of our adventures around the island! Thank you both again, and we hope to come back soon!
Negative section of review
Nothing!
Positive section of review
I have stayed at this Hotel before a few years ago and I was very satisfied. I aware of the refurbishment that is going on. But I was very disappointed this time.
Negative section of review
I did have a good experience this time 2days to get Soya milk for my Breakfast, a Hotel of this size. I did give notice I would be arriving early on Monday 29/04/24 7:30am ish could I get a room at that time this was granted. (No issues) Given that I was up a 04:00am that morning to travel. I didn’t have anything to eat. Bag into my room no issues. I went down to the Dinning room to ask if I could have a breakfast Yes no problems that will be £15:95 I paid by card. Into the dinning room for some cornflakes but no Soya milk only Oat Milk (which is not Soya milk) The Manager who charged me the cost was unable to obtain Soya Milk, walked to a near by shop (or so he said) ? Do you want any breakfast Answer No I’ll refund you money onto your card it will take a couple of days. That’s ok thanks. He would get Soya milk for the next morning 30/04/24. Down for breakfast it was a lady manager I asked for Soya milk still none available, but this manager managed to get some, and I also used the milk on the morning of the 01/05/24 on the day I was checking out, I asked the receptionist if my account had been reimbursed with the £15:95 she said no probably another 2/3 days 15 days from when the was taken out of my account, and I’m still out of pocket, very poor customer service.
Positive section of review
Very warm welcome. Friendly and helpful staff. Great pub food and the real ale was spot on. The rooms were well equipped, very clean and the beds comfortable.
Blaenau-Ffestiniog, United Kingdom
Positive section of review
Well equipted home, plenty of seating for 13 people outside and inside, lots of towels and tioletries and good communication with the host.
Negative section of review
Nothing
Newport Pembrokeshire, United Kingdom
Positive section of review
Its situation was beautiful and convenience for Fishguard - we were travelling to Eire. Friendly and helpful staff.
Negative section of review
The shower was pretty awful. Just a dribble of water… not good after a long journey.
Stow on the Wold, United Kingdom
Positive section of review
Staff were excellent. Room & hotel in general were very clean, tidy & well presented
Negative section of review
Location just out of town was a bit of a hassle when staying a couple of nights. The room was rather small, particularly being attic style with slanted ceiling.
Great Yarmouth, United Kingdom
Positive section of review
I like the location it's good value for money, close s to resto to sea side ❤️
Negative section of review
I just don't like the bed no bed protector,not enough pillows and there's no bin to put rubbish 😞
Positive section of review
Very good, cooked to order
Negative section of review
could have bigger beds
Positive section of review
The decor and the staff
Negative section of review
The bath plug didn’t stay in the plug hole so we couldn’t use it
Positive section of review
The location
Negative section of review
The size of the room was too small not much room