1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We have stayed in this hotel several times with no qualms. It is superbly located in a lively area with a spacious and clean room. It has ample facilities such as an ironing board, iron, blankets, electric fan & bath. It is a very old building so has strong signs of decay, particularly from the outside but don't let that be a deterrent.
Richmond upon Thames, United Kingdom
Positive section of review
The property was very clean and the bed was comfortable. The staff were very friendly, which makes a huge difference to your stay, and the location was perfect, a few mins walk from the town centre and loads of cafes/restaurants, and not too far from Richmond Park.
Negative section of review
Not much at all. If I had to mention something, I would say that we had some noisy guests above our room that were quite heavy footed and were walking around late at night/very early in the morning, which woke us both up! Nothing the hotel can control but was quite annoying at points!
Positive section of review
It is in a superb central location in a beautiful town. The hotel has a relaxed feel; nevertheless it is run to a high standard. The evening meal was brilliant - perfectly cooked and imaginatively presented. I love the fact that you could see into the kitchen!
Negative section of review
Their website was down during our stay, so to find information you needed to ask someone. The staff were always helpful and kind, however
Positive section of review
Only a short walk into the City Centre and to the Roodee. Close to the station as well. Plenty of on-street parking. Staff were great. We dropped our bags before the room was ready but we were given a room key and went off to the races. Spotlessly clean.
Negative section of review
Nothing. All good.
Positive section of review
It was adequate for a nights stay. It was generally quiet but please see comment below. Otherwise, the owner was very polite and accommodating, the room small but adequate for one night’s stay.
Negative section of review
There was some shuffling around of furniture or something downstairs at around 0430 which went on for ages and was highly annoying. As a light sleeper it meant I didn’t get a good nights much needed sleep. I assume this was not a guest as it sounded like organised chaos.
Positive section of review
No coffee bean to make a coffee no yoghurt and only two apples and oranges in a bowl cooked breakfast was good. The rooms are nice and big and clean and hotel in nice place and quiet.
Negative section of review
Better breakfast
Positive section of review
Very friendly staff. Lovely bar and dining room. Food was excellent both evening meal and breakfast. Food and drinks excellent value for money
Negative section of review
Then room was quite tawdry, in dire need of updating, decorating and not particularly clean. The bathroom was grim. It needs fully updating. The pipework round the sink was awful, the shower head was too heavy for the rail. The bathromm floor did not appear to have been cleaned. We only stayed 1 night so it was OK for us. I appreciate the hotel was very old but it really needs some care and attention.
Positive section of review
The room was very clean and spacious and the staff was friendly and helpful.
Positive section of review
the room was comfy but very hot so we were given a fan.
Negative section of review
It wasn't wheelchair friendly. The staff member searched for a ground floor room but they were all taken. I had to climb stairs. The noise was awful from the kitchen extractor. Right outside the room and it was too hot to close the windows
Positive section of review
room was quiet. well organised . good ambience
Negative section of review
lift was very old .... too a long corridors... no personal touch
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