1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
My one disappointment was that they only had a breakfast buffet and not a menu as well. I am a toast and coffee person. So when I told the hostess that I would just have a cup of coffee while my husband ate from the buffet she said that would be £5!!! I must add though that I had a fantastic meal in the dining room the night before.
Negative section of review
Wish they had menu option for breakfast.
Positive section of review
Lovely and clean, great location and short walk from an amazing view of Chanary Wharf. Really surprised how nice it actually was considering the price, room was great on the bottom floor- fan provided as we couldn't open the window so was more than good enough. Host was great and really helpful with instructions.
Negative section of review
Nothing really. Never stayed in a guest house before with a shared kitchen/bathroom before but would do it again now 100%
Positive section of review
Lovely atmosphere to the hotel, friendly staff, beautiful room. Nice towels in terms of both quality and size. Really good food at the restaurant, I had both dinner and breakfast there and the quality was excellent.
Negative section of review
My room was a little noisy - it looked out to the staff car park/delivery area and so had a fair bit of movement both in the evening and the morning.
Positive section of review
I liked their smiling faces and attention to customers. Special thanks to Alessandro and Joanna. We had a great night. See you next time.
Negative section of review
Everything was as it should be, I didn't see anything missing
Positive section of review
The place was very close to Paddington Statiion. It was clean . Good wi-fi. Very polite personnel.
Negative section of review
Small bed. Tiny wc. The room is for small men or children. Expensive price.
Positive section of review
Only thing good about the property is the central location. Everything else was bad after that.
Negative section of review
There were 4 issues we had on the property itself. 1. Their boiler broke down and we didn’t have hot water. The hotel “offered” alternative shower arrangements at their sister hotel which was 2 mins walk away but when we inquired about it, we were told the sister hotel didn’t have any rooms available for us to use their showers. (Why bother to offer alternatives to look good on paper). They managed to fix the boiler by the evening, and we managed to get a hot shower in. But the next morning when we checked out; the boiler was down. So in my 2 nights, here I had 3 very uncomfortably cold “showers” and only one comfortable shower. 2. Lift excess, they had 2 lifts but 1 lift was down (understand it’s been “under maintenance” for many weeks). So the other lift is slow and one has to wait a long time for the lifts. 3. There is no ramp from the lobby to the lifts. One has to carry luggages up and down 3-4 steps. The hotel should consider getting a ramp that would be easy for travellers 4. Cleanliness. There was a layer of dust at the TV counter, and the coffee cups had dirt and hair from the previous guests.
Positive section of review
Amazing can’t recommend highly enough. Great staff who are helpful. Lovely clean property
Negative section of review
Nothing, cannot recommend highly enough
Positive section of review
Location, staff and nice modern hotel with parking.
Negative section of review
Nothing
Positive section of review
Location, Staff and the facilities were good.
Negative section of review
Mattress was too hard but the staff helped out by adding another layer which improved the issue.
Positive section of review
Central location
Negative section of review
Difficult access. Good facilities but difficult to use appliances because of limited space.