1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The gentleman at the front desk was exceptionally polite and very helpful, a real asset to the hotel. The bed was very comfortable and the room was pretty clean. We had a lovely nights rest. The swimming pool and spa facilities were nice.
Negative section of review
We had an executive room and I was a bit disappointed to be honest. The shower knob to control the temperature was broken, a screw was missing so it kept falling off and it made it difficult to control the temperature. It was skin scalding hot then freezing cold, took a good while to try and regulate. If you turned it on powerful it flooded the floor. There was some problem with the toilet, it didn't flush properly and kept leaking water onto the floor. We cleaned it up a few times in the night as it is unpleasant to step in a puddle of toilet water in the middle of the night! The icing on the cake was the dodgy iron that RUINED my blouse! The breakfast is not very vegan friendly, I enquired about vegetarian options one young lady told me point blank no. I asked another much gentler lady who immediately said she would check with the chef...turns out they did have vegetarian sausages. They are easily remedied matters but at £111 a night it is a bit of a let down. Hopefully they will get fixed. There was no one at front desk to speak to when we were leaving so didn't get to share this with staff before we left.
Positive section of review
Lovely, quaint little hotel. Dined there on the evening and food was lovely. Nice basket of continental breakfast left outside of the door the next morning.
Negative section of review
Check out was a little early
Positive section of review
Very friendly. Loved the little extra touches in the rooms. The music festival on the night of my stay was an unexpected surprise and very welcome.
Positive section of review
Modern shower facilities Smart TV Kitchenette was useful and dishwashing liquid was provided
Negative section of review
Thin walls meant it was noisy and especially being by the road, I could hear the cars on the road whizzing by The mattress was heavily worn in and uneven - dents on either side of the bed, which made it uncomfortable to sleep in The remote was dirty, so I had to use alcohol wipes to clean it before I could use it There was water in my kettle from the previous user Curtain sheers were unclean - had marks Duvet cover had a mark They didn't restock the shower gel until the last day Gave me too many towels, which they could clearly see were unused and piling up - this wasn't ideal as there wasn't much space in the room. I also had to look out for small stain marks on my towel as I found one on day 1. The bed was not made to hotel standards, and the bedding was not refreshed during my week long stay The runner for the curtains was dirty, so I had to wash my hands after opening or closing the curtains The cutlery, as it was exposed, had dust. It didn't seem as if it wash washed before my arrival.
Positive section of review
Breakfast was very good.Room was not clean.Door did not lock
Negative section of review
Wallpaper very old and faded.Everything cover ed in dust.
Weston-super-Mare, United Kingdom
Positive section of review
Kids loved the family room was nice and cosy for us all :)
Negative section of review
Nothing
Positive section of review
Breakfast was tasty and plenty of choice
Negative section of review
Reception area was uninviting....first impressions matter
Positive section of review
Proximity to the tube and Hyde park
Negative section of review
No do not disturb sign for the room however it wasn’t a big enough issue for me to ask about so unsure if they are available or not but our room didn’t have one
Brighton & Hove, United Kingdom
Positive section of review
Really well equipped kitchen
Positive section of review
City Centre Location
Negative section of review
Faulty Flat 404 key box and got downgrade to the one bedroom apartment (Flat 403) nextdoor during check-in. The host avoided picking up calls when we had problem checking in and left us in the dark/cold outside for a long time before reponding our queries slowly through texts. No updates/instructions were given by the host to move us back to the original Flat 404 two bedrooom apartment on the subsequent day. The host refuses to issue a partial refund with the downgrade of our stay and insisted we have stayed in the two bedroom apartment while we have stayed in Flat 403 and not even entered Flat 404 once (We can provide full Whatsapp conversations and pictures we took during check-in/check-out as proofs). Lifts were broken and the corridors/stairs to access the flat were spooky. The shower has not been sealed properly in Flat 403 and water leaked that made the entire WC floor wet after shower. We have been reasonable throughout our stay and the communication with the host, with no expectation to deal with such difficult situations. We had been frustrated and disheartened by the host's dishonest, unprofessional and incompetent services and attitudes. Generally a horrendous and unbelievable experience that ruined our trip :(
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