1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Great location. 5 minutes walk from the bus and train stations. A good, peaceful and quiet base for visitors to London. Friendly atmosphere. Tasty breakfasts. Coffee and hot chocolate available for hotel guests :) For all visitors who have trouble finding the hotel - there are two entrances, one through the shopping center (after the entrance, go up the stairs and turn into the first alley on the left), and the other through the stairs outside the building (to the left of the entrance to the shopping center).
Negative section of review
Problem with magnetic key cards that did not always want to open the doors to the room and the elevator.
Positive section of review
I arrived early before the cleaner had the opportunity to do his work & the previous occupant left the place in a right tip.....but it's clear the cleaner did his work to perfection because the place was spotless when I came back later, you would not have thought it was the same room
Positive section of review
One breakfast was good as we chose something that was not fried or left to dry out. .Poached eggs and toasted rolls were tasty.
Negative section of review
Cooked vegetarian breakfast was terrible, had been kept warm so hard and unappetising, left hash browns as they were so hard could not even cut into them and very greasy. Dinners on both nights were dreadful, worst fish and chips I have ever had, left batter as too thick over a very small amount of bad quality fish. The roast dinner was even worse, beef not chewable and poor quality veg mostly frozen. Little or no customer services, we had to ask for everything or help ourselves, most staff were not interested in making sure we had what we needed. Room not attended to, if we needed anything to do with out rook we had to go to reception when they were available.
Positive section of review
Staff were very helpful,lovely decor, comfy beds,rooms were spacious and well equipped. The food was also excellent.
Negative section of review
Nothing, it was all good
Positive section of review
Lovely modern apartment with everything needed for our stay. Great bathroom, bedrooms and kitchen. Ideally situated
Negative section of review
Not the apartment that the images show on booking.com site, there was no balcony and looking at the building itself non of the apartments have a balcony. Living room very dark because of small windows but a good size. We expected it to be on a higher floor (because if the non existent balcony) but it was at the very top of the building, which we were not made aware of as it’s not in the write up, no good for older people.
Positive section of review
It’s was clean, staff were friendly and had intentions on helping. It was good location.
Negative section of review
We were there to attend a wedding. As we went to get ready we noticed the shower handle was not properly attached and then once on, the temperature was boiling hot (not possible to get in). My husband had to wash over the sink. We informed reception who advised we could have another room but as we were on our way out to the wedding we didn’t have time to change. On arrival back, the owner advised the shower had now been fixed. We immediately tested it but found the handle was now on (so much so it now did not turn) but the boiling temperature remained the same. Luckily we were only there for one night (and showered the morning before arriving) however was frustrating to not be able to shower the morning we woke there. Breakfast was also not available at the property so we had to go to the local travel lodge to get some. Whilst I believe it is important to support small businesses, I do wonder whether we would have been better to stay at the travel lodge, have a working shower and breakfast provided.
Positive section of review
Easily the best breakfast I have enjoyed in this area
Negative section of review
wifi quite slow and weak signal
Positive section of review
The location was good
Negative section of review
I was staying at the property for one night with a friend. We specifically chose this property as we thought we would feel safe, however this was not the case. A few hours into our stay there was knocking at our door to which we answered thinking it would be another resident or reception, however it was neither. It was a man asking for drugs, even after shutting the door and locking it he proceeded knocking for over 15 minutes. After this we called the emergency number that the property provided us with, which turned out to be a wrong number. At this point we were scared and anxious to even leave the room to talk to reception about the matter. We then called Pureserviced and explained what had happened and the team contact the property to enquire about this issue. After a few minutes we were informed that the man in question was in fact NOT a resident at the property and reception had let him in. I was absolutely appalled by this as I had counted on reception for my safety and never expected they would be reason I felt scared and unsafe. I was further informed that the man simply rang the reception bell, said he was a resident and without any hesitation reception let him into the building. Not only was he let in the building he was then let into the apartment i was staying in and was let to roam the building without a single question for some time. I explained on the phone how disappointed I was considering on my arrival I was asked for my ID and even a photo of my ID was taken, and to hear the same precautions were not taken for others entering made me question my safety.
Positive section of review
Clean and peaceful
Negative section of review
None
Positive section of review
It’s location.
Negative section of review
Absolutely cramped conditions and queuing for breakfast.