1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Brilliant location, walking distance to harbour, pubs and restaurants but also great base for exploring. Lots of space for two teenagers, us as a couple and grandparents. Lovely facilties. Dog friendly. Lovely little touch with the dog biscuits that our pooch appreciated. Very modern and clean. Thank you.
Negative section of review
On street parking, when out for the day sometimes meant struggled to park when returned but this was not an issue that concerned us. We just pulled the cars round to outside the property, briefly double parked when unloading and loading our luggage (whilst being considerate to locals).
Positive section of review
Really friendly check in lady who was really nice and happy to help me after I couldn't stay at Backpackers as I didn't have the required Id to stay there. I'd give her 10/10 for her kindness and help cheers
Negative section of review
Nothing
Positive section of review
The owners were very nice and helpful. Freshly cooked breakfast every morning. The hotel was very clean.
Positive section of review
Beautiful home from home. High end finishing and spotlessly clean.
Negative section of review
Nothing
Positive section of review
The eggs for breakfast was the only thing that was okay.
Negative section of review
Wow. What an awful experience this was... We come to the room, the upper windows were completely open and mind you, they are out of reach if you are average height. No bar or hook in sight to be able to close them. I tried calling reception a few times, nobody answered the phone even once. I went down to the reception which took like 10 mins walking down the hall way, waiting for the lift on the top floor... The receptionist tells me there should be a bar in the room but if there isn't they can send someone tall to close the windows. This is a ridiculous suggestion. So we need to come down 6 floors to ask someone to open or close our window if we are too warm/cold at night? We somehow managed to close one of the windows ourselves when we were cold. Don't get me started about their fire alarm. It went off 4 times at night. It went off after sounding for like 15 seconds but enough to keep waking us up. Once again we ringed the reception to ask what is going on but obviously nobody answered. I then had a look at the reviews and lo and behold apparently the alarm going off several times a night is something that has been going on for YEARS. How the hell is this acceptable? We had a deplorable night of sleep. The bed was really uncomfortable and little sleep I was able to catch resulted in back pain. We went to use their swimming pool and wellness centre. Sanitarily really bad. Pool temperature was okay but the hot tub had the same temperature as the pool which was too cold for a hot tub. The steam room didn't have a hose to clean down the chairs before you sit on them and there were only two seats in the entire pool area to rest. The bathroom had black mold on the tiles and the bath tub/shower was dangerously slippery with no handles to hold on whilst getting in or out. We have been travelling around Scotland for 3 weeks and this was by far the worst hotel I stayed in, possibly in my life. Their staff needs a good customer service training.
Positive section of review
I like everything room and food, staff friendly ☺️
Negative section of review
None
Richmond upon Thames, United Kingdom
Positive section of review
Very comfortable, clean and modern. Nice staff
Negative section of review
Residents bar closed at 11pm. We were at a show and unable to relax with friends when we came back
Positive section of review
Very clean and friendly
Negative section of review
No dislikes
Positive section of review
Everything!
Negative section of review
Unable to order sandwiches in the afternoon
Positive section of review
Clean
Negative section of review
Very noisy, not particularly comfy
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