1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Stayed in a Tower bridge-facing room, view was superb . Breakfast was certainly excellent and constantly being stocked up. The team there and throughout the hotel are really professional and helpful. Overall , a super stay
Positive section of review
Fantastic staff and wonderful restaurant. Staff went above and beyond to accommodate everyone in our large group, especially putting breakfast out swiftly. Service and staff exceptional.
Negative section of review
The only downside was that it has quite a small car park for the amount of rooms, and our room was very small and a bit tired. But it was very good value for money.
Positive section of review
Easy check in. Parking facilities. Friendly helpful staff. Big comfy bed. Excellent breakfast choices.
Positive section of review
Only thing I liked about this apartment was there was more space, and it was clean
Negative section of review
They had to move us to another apartment that was far from my relatives house which I chose the first one but that apartment had a leak the said but this apartment also had a leak and the floor was all wet, thay tried to fix it the next day but it was still leaking and my kids kept slipping, also the first night we had no WiFi they came next day, TV also didn't work even after they set it up, I had to use taxi service because it was too far, I asked but they said there's nothing available as its bank holiday but I had booked in advance a month before they should've fixed the leak, I am very disappointed and my family don't ever want to come back
Positive section of review
Friendly spacious and comfortable hotel with ample parking. Dog friendly.
Negative section of review
Nothing really
Positive section of review
Was in a good location near train station
Negative section of review
Bathroom was bit small
Positive section of review
The location and the privacy
Negative section of review
The bedsheets and duvet could be bit more tidy.
Positive section of review
room was clean and pleasant
Negative section of review
service at breakfast was slow - they didn't have enough staff to cover the amount of guests.
Stoke on Trent, United Kingdom
Positive section of review
Nice hotel
Negative section of review
No water in the room
Positive section of review
Privacy
Negative section of review
Customer service and shower condition