1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Property was probably the best we've ever stayed in. Dedicated parking space, brilliant location, wonderfully furnished and equipped with everything you could possibly need and more. Plus a surprise welcome goodie pack. Hosts checked in with us as well to make sure all OK 🙂
Negative section of review
Honestly nothing really. Minor niggle of mine is lack of shower caddy for shampoo etc. If you struggle with mobility, it's on the 2nd floor.
Positive section of review
there needs to be better communication from the reception of the booking we made a couple of request but never got an answer, the telephone number for the Guest House does not get answered, the saving grace were the two cleaners who were exceptionally helpful.
Negative section of review
Their lack of communication
Positive section of review
Great communications, friendly and helpful staff. Handy location for town and work - I leave my car at work out of choice, but I could see that parking might be inconvenient for some. All the in room facilities you could need, bar aircon.
Negative section of review
Road noise due to on street location and orientation of room. Not usually a problem in other Jasmine House rooms to be fair! It was hot, so keeping window shut for noise, whilst managing temperatures was a bit tricky.
Positive section of review
Breakfast facilities provided in room were good. I wake up early--before pubs, cafes, and the breakfast room are open, So, I appreciate the coffee, creamer, etc. that is in the room.
Negative section of review
The way too complicated reservation system. I am close to 80 and not tech savy. I travel without a phone. I have been doing it for decades and never felt the need for one. Yet, Sonder thinks you will have one and wants to text instead of providing an option for email. And the person I spoke to over the phone when I was reserving acted as if he were having a bad day. Who needs that? I almost canceled. On the other hand, when I emailed from Paris with questions about access to the Henry upon arrival at the door in London, the experience was the exact opposite. Shiloh was the customer service rep everyone wants--knowledgeable, friendly, understanding, supportive, exceeding expectations.
Positive section of review
Nothing really, has potential to be great but it was a disappointment - the bar staff were friendly and plenty of parking, but that’s about it
Negative section of review
unclean, grimey, stained, dated, not well kept at all, food at the bar area not great at all, furniture is worn and ripped/chipped or stained in the bar over all unpleasant we felt dirty coming away from this place it was a convenience stay for the airport but will never use again
Positive section of review
The location for what we were doing was excellent and so was breakfast and the room.
Negative section of review
Because we were in a party where people were staying in other hotels we didn’t use the bar facilities at all so can’t really comment on that,although it never appeared to be overly used.
Positive section of review
Location, food was good, staff especially Karen were great. Parking available
Negative section of review
Bathroom in room 6 , very small , water trickled in shower. Shampoo, conditioner, shower gel - average (£15.99 on Amazon for 50. Stairs very steep to room 6
Positive section of review
Great location. Some of the staff were kind
Negative section of review
When we arrived we were met with a rude man receptionist that didn’t bother to look at me The walls were so thin that I didn’t sleep all the days of the stay since I could hear everything going on in the room next to me
Positive section of review
Room was reasonable for the price
Negative section of review
Noise from the adjoining room
Positive section of review
Staff Rooms Situation
Negative section of review
Rooms to dark
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