1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
This hotel has everything you need, and the staff were very friendly. It's an old building, so as long as you are aware of this and expect a building with character instead of a completely new building, I think you will be satisfied.
Negative section of review
Elevator was temporarily out of service, however this seems to be only a passing issue.
Positive section of review
The lodge was amazing. It had everything you need for the perfect country stay. we also had dinner at the restaurant where the food was amazing. deffo be back.
Positive section of review
Room was clean and tidy and we had our own bathroom. Did not stay for breakfast or dinner. As it was a very short stay.
Negative section of review
Some scaffold on the building but it did not stop you from getting in the place.
Positive section of review
Room - excellent value for money. Breakfast - excellent. Lovely village location in easy reach of Oxford city centre.
Positive section of review
Communication with the owner, he responded very quickly and was exceptionally helpful with all our requests.
Negative section of review
Nothing
Lytham St Annes, United Kingdom
Positive section of review
Great Breakfast. Staff were very friendly and helpful. Good location by beach and pier.
Negative section of review
Room a bit cramped.
Saltburn-by-the-Sea, United Kingdom
Positive section of review
Convenient to sea front beach restaurants shops.
Negative section of review
Toilet seat
Positive section of review
comfortable bed, quiet, peaceful location
Negative section of review
The Hotel rooms are a bit tired and need upgrading. The windows were dirty, so our view was not clear.
Positive section of review
Breakfast was really good.
Negative section of review
We informed the Mercure on 2 separate occasions, of our arrival on Sat 24th of August, our Wedding Eve, that we would be having around 25 to 30 persons with us in the bar the evening of the 24th. With around 12 of the group staying over. However, despite early notice, and a reminder earlier in the day too, there was only one man tending the bar for the full duration of the stay in the bar from 6.30 til midnight. Unfortunately subsequent approaches to the desk, informing them that the one man manning the bar needed assistance. He was really struggling to keep up and offer the service one would expect. He explained that he had asked for assistance also, but none was provided. The barman worked himself to a standstill, but because he was so flustered he was making mistakes with charges, no 2 drinks orders ever cost the same, he was increasingly under pressure, and ultimately had an accident when he cut his hand on broken glasses he dropped and tried to recover. His hand was bleeding and he had to go and get treatment. During this period the bar had no service staff. The queue for drinks grew and when he came back, he was bandaged up but again having to work alone. Despite waiting long periods for drinks, we did have an enjoyable evening, however this was because of the company, and not the service. Despite the poor barman’s Amazing efforts it just wasn’t enough, until later on, when persons fed up of waiting for service decided to leave. It was a shame, and disappointing that this had to happen, as good prior notice had been given of our requirements and numbers, yet the hotel was not sufficiently organised to back up its promise of good service. The Service overall was poor and as a result disappointing for myself and all those guests who attended and those who stayed over. And I and my wife were embarrassed. We were married the next Day, the 25th at the Country Park, and it was superb. MGP must improve communication and organisation or reduce the promises.
Positive section of review
Great location!
Negative section of review
It was quite noisy when anyone walked in or out of the building.
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