1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Great location as we were at the mountain bike championship at Ben Nevis and we only had to walk a few minutes to get the bus. The staff were lovely and couldn't do enough for you. Food and service in the restaurant was exceptional and ra like clockwork
Negative section of review
We struggled to get the shower to work but managed to fix the bath eventually. We didn't report the issue as we were only staying one night. The hotel therefore were not given the chance to put it right so not complaining.
Positive section of review
Location of the property was good. Nice to have a decking and seating area too. The van comes with all the essential kitchen items you’ll need aswell as some cleaning products. Nice to have a smart tv that we could log into our own entertainment apps.
Negative section of review
Lockbox location was hard to find, luckily there was a passer by who told us where it was. Caravan was quite narrow and small. A Bluetooth speaker was provided but was dead and no charger given. Caravan had areas of mould in cupboards and some mould on bedding aswell as on the soft cover to the pull out bed . Cleaners of caravan need to take extra care when signing off the caravan as “clean” as it definitely had areas that wasn’t clean ( we nearly got charged for soiling items that we didn’t use ). Soft furnishings definitely need a good cleaning as a lot of stuff was quite dirty and soiled and didn’t have a fresh smell. Scrubbing brush for the pots in the kitchen was caked in dog hair in between bristles, luckily we brought our own. Cutlery wasn’t the cleanest and had tea stains all over. Over the bed storage in main bedroom smelled weird and we were hesitant to use. Shower door wasn’t the easiest to open. Rusty springs on pull out bed that left stains of the mattress. Wood effect on dining table was peeling and is quite sharp and a bit of a hazard especially when staying with children, dining chairs backs were coming away from the seat section. A lot of the blinds were snapped and handles missing, some of the brackets holding them up allowed them to slip out when pulling blinds up. Site was noted as family friendly but other caravan stayers swore at our children playing and threatened that they’ll let their dogs out if they carry on. Road right outside the van is narrow especially when your cars are parked as there is a big caravan for sale blocking most of the road.
Positive section of review
I liked how easy it was to find and how clean and tidy my room was, it was a decent price for one night
Negative section of review
My bathroom door didn’t have a lock
Positive section of review
The room was good size and the water pressure was good. Worm water was easily set
Negative section of review
I called before I arrived and was told my room was ready. On arrival the woman take a firm look at me and said she doesn't think the room is ready. She phone another woman and told her the room is not ready if she could give me another room. The woman then come to the reception, not sure why. Then she went back upstairs and after around 20 min me standing there waiting, she phone back. The receptionist told me there is a room that no one slept in last night (why did she have to tell me no one slept in it). I went upstairs to the room and it was clear someone had slept in the room. I went downstairs and someone else came and paid for their room and went upstairs straight away with no problem and the same with the second person who came to reception. There were rooms for 2 people but none for me. Just in case anyone may be wonder, yes I paid for me room like anyone else.
Positive section of review
The reception was great, the room very comfortable and the breakfast excellent.
Negative section of review
location was well off the beaten track, but that meant a quiet neighbourhood.
Newcastle upon Tyne, United Kingdom
Positive section of review
Helpful staff and instructions.
Negative section of review
There was no cups to make a cup of tea. One of the shower doors also needed to be put into place.
Positive section of review
It was a very relaxing stay
Negative section of review
Nothing
Positive section of review
Clean and tidy
Positive section of review
all very good
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