1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Very good location, could walk to all the places we wanted to be. Very friendly and helpful staff. Hotel very comfortable,lovely breakfast, good sized room. Would recommend and intend to visit again.
Negative section of review
The TV was a bit complicated for myself and elderly friend, to use TV as a smart TV required downloading an app to my phone.,but that's about it really.
Positive section of review
Good location for me to visit relatives nearby. Welcoming receptionists. Clean, fresh towels. Good pressure on shower.
Negative section of review
Bathroom very small, difficult to close the door without squeezing against the toilet. Decor/furniture old & tired. Noisy building works on adjacent land.
Positive section of review
The location, around 10 minute drive from the O2 Arena which was perfect 😁
Negative section of review
There wasn’t anything specific that I didn’t like
Positive section of review
Clean, welcoming, and fantastic staff.
Negative section of review
Rubbish breakfast.....sorry
Positive section of review
It was very clean and friendly staff
Negative section of review
Our room was located next to the lifts and was very noisy. The walls are very thin and the door slam shut. So all night can hear peoples doors slamming close :/
Positive section of review
The bed sheets were clean
Negative section of review
The owner kept saying first that he would give me self check in codes, then once I said that I would arrive late ( after 1 am) that he would charge me an additional 10pounds for every hour after midnight…. In the end he just gave me self check in credentials and we got in. The bathroom was quite nasty, the shower full of hair and unknown spots, I didn’t even want to come near it. Everything else except the bedsheets was dirty, we just had a quick sleep and left fast.
Positive section of review
I liked pool and sauna
Negative section of review
My room was more older than what were usually used to
Newcastle upon Tyne, United Kingdom
Positive section of review
Nothing special
Negative section of review
Grubby is old in need of tlc pictures online, made to look 10 better than it is. Better staying in 5" hotel for same price.
Wotton under Edge, United Kingdom
Positive section of review
Booking
Negative section of review
The spa was too small
Positive section of review
Nothing
Negative section of review
The smell, the decor, the furnishings not as described. The horrible outlook. The general uncared for .