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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I recently had the pleasure of staying at this beautiful property that exceeded all my expectations. The property was meticulously maintained, with every detail attended to with care and precision. The cleanliness of the room and common area was remarkable, reflecting a standard of hygiene and attention to detail was evident. Each space was thoughtfully designed to provide both aesthetic pleasure and practical comfort. This property is a true gem. I recommend it to anyone seeking a luxurious and serene getaway!
Negative section of review
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Positive section of review
Rooms are above a lovely traditional pub right in the centre of Hexham. We were concerned about the noise levels but there was only a little background buzz. Really comfy beds and great shower with plenty of hot water. Room and bathroom really clean and look like they have been recently decorated. We found parking nearby without too much trouble and really enjoyed our stay here. Staff couldn't have been friendlier 🙂
Positive section of review
The hotel has great potential, It is in a beautiful location, had good parking and a beautiful garden.
Negative section of review
poor quality breakfast, too expensive, no reception, poor communication before arrival, dirty upholstery, far too crowded breakfast room with tables. The rooms are very very hot, we stayed in May and could not sleep because of the heat. The quality of food is definitely below standard, breakfast is really not adequate for this sort of hotel and for the dates we paid. The management have decided to close reception, so the waiters (wonderful staff by the way) switch from being bar/room waiters to checking people in and out. Two of bars - which are the most beautiful rooms in the hotel overlooking the garden have been closed off for lack of personnel. The decor is outdated, most upholstery in the dining area is stained and the general smell of the place is unpleasant. Some of the rooms we were given (I booked 8) were small, dark and noisy. All in all, the place is run cheaply with no care for quality and we were left with the clear feeling of having been ripped off. Great kudos to the staff who put up with it all with a smile.
Positive section of review
Great hosts, beautiful breakfasts and great location
Negative section of review
All good
Positive section of review
Very pleasant staff, room was clean and spacious
Negative section of review
Nothing
Southend-on-Sea, United Kingdom
Positive section of review
Location was superb View we had was lovely
Positive section of review
Staff, hotel & food were all amazing.
Positive section of review
Location is spot on.
Negative section of review
Could do with a fridge in the room
Positive section of review
Size of the rooms
Positive section of review
Central
Negative section of review
The room was very hot, the bath had stains in the bottom and was very dated, you couldn't really open the windows.