1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Bed was super comfy, nice tv in room and decent size room for one person. Staff were lovely, very very attentive and sweet, they made the stay more bearable and are pretty much the only good things going for that hotel.
Negative section of review
Breakfast was shocking, no food, no milk, no cups, one staff member running round trying to clean up get more stock refill stations, everyone was getting pissed off, this poor chap was having one hell of a morning. GET MORE STAFF & FRESH FOOD - couldn't even eat any of the items they had out as was so old/stale. Coffee and everything came in sachets including milk. Cooked breakfast was okay but you didn't get a choice of what you wanted, just cooked breakfast and they brought out a plate, no allergy questions or choice of what you wanted on your cooked breakfast. you got one tiny piece of mushroom, tomato, egg and sausage, was a childs portion. Super run down hotel, everything is old, falling apart, mouldy, stains on the sheets, you can tell they have been washed but still, throw the sheets and get new ones!! Hotel needs a major revamp. Was absolutely dead and it just looks like they have no money to keep the place open. Breakfast was worse than what you'd get at the homeless shelter, just gross.
Positive section of review
Was the perfect stay for us we arrived late at night so was available to use the self check in service and it was only 4 minute drive to the ferry which was ideal for us as we were catching the boat the next day.
Positive section of review
The location of the property was really good, close to Trafalgar Square, Covent Garden and the Theatre District and within walking distance of Oxford Street (although comfy shoes are required for this).
Negative section of review
The communication prior to our stay could be better. It was not until 2 minutes to 1500 hours (check in time) that I received an email with the exact address, door code and room code. The stairs are quite steep, which is not mentioned. The apartment lock is digital and very temperamental and took many attempts to work. The cutlery is in a small draw located under the cooker (we did not find this!!!!) and was advised after our stay where to look.
Positive section of review
The room was very clean, the staff very friendly and the location was excellent (just a tram stop away from Victoria station). The complementary coffee/tea service was a nice bonus!
Positive section of review
The staff were very friendly and helpful. The rooms were just what we needed after a long day travelling.
Negative section of review
Nothing
Positive section of review
Travelling for work, staff very friendly and welcoming. Would return
Positive section of review
Great location, helpful staff, nice ambience, rooms were clean.
Positive section of review
Very clean and really appreciated the breakfast pack
Negative section of review
Bed needs a new mattress. Sags in the middle.
Positive section of review
Staff we polite and helpful
Negative section of review
Rooms looked nothing like the pictures before you book
Rainhill, United Kingdom
Positive section of review
Room decor
Negative section of review
Noise from wedding party at 2am. Ground floor room with 2 large windows looking out on a terrace with seating with no net curtains or voile. Had to keep curtains closed.
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