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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff go above and beyond to make you feel welcome and comfortable. They make a particular effort with families, so if you're looking to travel here with a young family, trust me, do it! It is so rare to find a luxurious hotel in the UK that welcomes kids, this place really does have it all. The facilities are great, the fact they have a kids pool open all day adjacent to a pool so you can swim as well as being able to take kids in the spa area for a couple of hours a day is a game changer. Food free for under 5s is such a great perk as well.
Negative section of review
Nothing
Positive section of review
The hotel was lovely. Room was decorated nicely and everything was very clean. There was a powerful shower and also a lovely freestanding bath. Plenty of room to hang clothes. Staff were very pleasant and the breakfast was very nice with lots of choice. We stayed on a Friday night and weren’t disturbed by any noise from other guests / outside the hotel. With the discount code, parking was £9.50 for 24 hours which is a bargain in a city centre!
Negative section of review
The only criticism I have is that the mirror fixed to the wall by the dressing table was too high to see into it when sitting down at the table. This was the only mirror near sockets, so for drying your hair / applying make up you need to stand up. I’m heavily pregnant so would have preferred to sit down!
Positive section of review
Amazing hotel in the city of Liverpool with very friendly staff and spacious rooms. The room had everything you need, enough space to store baggage and hang clothes. The bathroom was very clean and also had a lot of space to put cosmetics and stuff.
Positive section of review
The venue was easy to find, very near to the town where we attended a show at the Anvil Theatre. Instructions were great and easy to follow relating to getting into the venue. Contact information was readily available.
Negative section of review
Cant think of anything.
Positive section of review
Staff were friendly and helpful. Rooms were small but comfy and clean. Blinds really kept the light out and no noise disturbance at all. Great location near to the theatres.
Positive section of review
Excellent location with a well appointed bedroom and large bathroom. We had a sea view which was beautiful
Negative section of review
The menu was a bit limited, we only liked one item so did not eat at the hotel on the second night. Quite expensive, made more so by the fact that parking is £1.80 per hour 08:00 - 16:00
Positive section of review
Nice and cosy, had all we needed. James is a friendly and great host
Negative section of review
N/a
Bradford on Avon, United Kingdom
Positive section of review
Excellent food. And 5 star staff. Warm welcome .
Negative section of review
Room 101 very small and dark. Ideal for a 1 night stay but too small for longer.
Positive section of review
It’s clean, great location and value for money.
Positive section of review
Location and cleanliness.
Negative section of review
First floor walk in showers only. I am recovering from a broken femur and when we phoned and asked only the upstairs rooms had walk in showers whereas the downstairs rooms had showers over a bath. This is reverse from normal and not good for the disabled !