1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Newcastle upon Tyne, United Kingdom
Positive section of review
The hotel was ideally situated for our needs being a short walk from our destination. There was a bar and restaurant within the hotel. However we used neither. The room was relatively quiet and the beds were comfortable. There appeared to be everything within the room that a visitor could need. Well stocked toiletries, tea/coffee makings, TV, hair dryer and even an iron and ironing board.
Negative section of review
The bathroom was situated up a set of quite steep stairs. So every visit to the bathroom required climbing up and down each time. This was quite unnerving for an elderly couple especially at night when it was dark. It was a little disappointing to find that breakfast wasn't included in the price. It could be added if required at a cost of £15 per person if pre-booked or £17 per person for a walk-in. I would have thought at £85:50 per night breakfast would have been included. On principle we ate elsewhere.
Chipping Norton, United Kingdom
Positive section of review
Pleasant surroundings, the views inside and outside are eye-catching. Every corner is decorated with floral decorations. The quality of breakfast and dinner is 100% authentic.☺️
Positive section of review
Ease of check-in. Nicely presented space. Nice to have the privacy of a private residence. Felt quite homely. Spacious in some ways, however individual rooms were quite small.
Negative section of review
Room could have been done with some TLC. Marks on wall, minor damage to items which had come away from wall. Room, especially bathroom, was not clean to a hotel standard. I was lucky with neighbours, but there is quite some noise bleed into the corridor.
Stratford-upon-Avon, United Kingdom
Positive section of review
Great central location with parking. Very comfortable room, pleasant hostess and fantastic breakfast. It's rating is well deserved.
Positive section of review
Lovely room and not noisey although it was over the bar. Nicely furnished with a large bathroom. Large car park
Negative section of review
Breakfast was a bit choatic. Only one member of staff doing everything cooking, waiting tables, refilling breakfast items. the staff seemed new and did not know where things were when we ask for extra tea/coffee etc
Positive section of review
The hotel wasnin a convenient location and offered parking on site. Staff were friendly and helpful.
Negative section of review
The hotel is a little run down. The key cards worked the first time but would not work after.
Positive section of review
Great location, helpful staff, big lockers and plenty of space to change and organise your stuff
Negative section of review
Just that it was exceptionally noisy, lots of screeching in the hallways for some reason.
Positive section of review
Beautiful setting. Chinese restaurant is outstanding.
Negative section of review
The service in The View restaurant was slow. They also ran out of the pork belly which was the meal I wanted.
Positive section of review
Simple check in Clean room Fast internet
Negative section of review
The room I had opens into a kitchen Other guest were in the kitchen early which woke me up much earlier than I was planning too
Positive section of review
Location good for nightlife, but noisy.
Negative section of review
Not told about security deposit before booking, had to be done through a dodgy looking website outside of Booking.com, but didn't have much of a choice as this was a last minute booking when we arrived in Swindon. Communication was awful throughout, from getting in the apartment to trying to get the security deposit back - it took over a week to get it back, after several days of emails, messages on Booking.com and calls going unanswered. One of us left a small item too, and we offered to pay for the postage if it could be sent to us, but this also went ignored unsurprisingly. Apartment itself is in quite a bad state - lots of things that are broken or worn. Photos on booking.com don't match what you actually get (e.g. no pool table). But the location is convenient.