1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Simply the best location in central London and just 100m from Picadilly Circus. A super choice of breakfast and a very nice aspect in the glass terrace. Bottled water in the bedroom, and a large laptop safe. The bed I found was very comfortable. Although I didn’t use the pool, I was told by another guest it was very good and around 15m in length. I’ll use the pool next time. I was on floor 6 and wasn’t troubled by any traffic noise overnight.. so slept well. All the staff were friendly and went out of their way to offer their assistance. Would I return- yes absolutely!
Negative section of review
Slightly tired bedroom furniture and a very creaky floor. The bathroom although absolutely fine, was compact.
Positive section of review
Our bedroom was cosy, spacious and warm on arrival (on a miserable wet windy day!) we liked that there was a sofa to relax on and watch TV and the bed was big and comfy. Breakfast tasted fresh and the attention to detail was good from the host.
Positive section of review
This was our 4th stay at this hotel and every other time was exceptional. The staff at the hotel are always excellent and the facilities are really good. The restaurant and food are amazing.
Negative section of review
I paid for a superior room, as that's what i have had previously, but this time our superior room was barely a double, it was small and really cramped. The air conditioning didn't work properly so the room was stifling. the radiator in the bathroom was barely warm so nothing dried. The person didn't turn up to make up the room until late in the afternoon, when we were getting ready to go out so our room wasn't made up,
Positive section of review
Mike and Barbara were incredibly welcoming. There is great attention to detail in the room and breakfast was delicious 😋..
Richmond upon Thames, United Kingdom
Positive section of review
Helpful staff, comfortable room, excellent location
Negative section of review
Airconditioner blowing cold air onto the bed made for a broken night's sleep. Also noise from guests above.
Positive section of review
Location of the hotel and the ease of check in.
Negative section of review
The shower in our room number 14 was very dangerous the temperature could not be set at a safe level . Breakfast was good but a bit over priced and a service charge was added without our consent.
Positive section of review
Friendly staff, good price.
Negative section of review
Could do with some updated decor but good for the price.
Positive section of review
Great friendly staff
Negative section of review
Needs a lick of paint all over. Looking tired and not very clean at all. Service station next door where hotel amenities is under construction which wasnt clear on booking so a rather dull stay with very little to do
Positive section of review
Friendly and helpful
Positive section of review
Location
Negative section of review
Small bedroom and toilet