1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Best customer service in the U.K. Everyone was pleasant and helpful but special thanks to Randa and Christina! The room was perfect, bed was very comfortable and the bed linens were great quality. The food at the restaurant was really wonderful and excellent service as well. The pool and spa are magical. Easy walk to Hatton Cross station. (We are OAP’s) Can’t say enough about this hotel and wish we could have stayed longer.
Negative section of review
That we are not there now. Our current place on London is not good.
Positive section of review
The Aerotel is super from the point of view that it's inside Heathrow airport. However there is no restaurant in the hotel, and you are reliant on food outlets in the terminal. The room was very small, and did not have a chair. There was no window and therefore no natural light or ventilation. The bathroom was small, but adequate for my needs.
Negative section of review
Larger room with chair would be really good. Also food on site would be a lovely touch. I felt that the price was high for the ,
Positive section of review
Hotel is in really nice area close to Tube station. My room was small and clean. Bathroom was new and nice. It was basement level room so not a lot of light but expected in London. I had double bed even though I booked room for one person.
Negative section of review
Room can get a new layer of paint and there is not enough storage space in the bathroom. Paper cups for coffee and not a single glas for a water is down side
Positive section of review
Very quiet and tranquil area. Convinient in terms of public transport. Very spacious.
Negative section of review
Rooms and bathrooms don’t have locks on them. A few items like the washing machine was not working. Apart from that it was a pleasant stay
Positive section of review
10 / 10 staff are spot on aswell would book again if in area
Positive section of review
Great location. Nice bathroom and breakfast. Helpful staff.
Negative section of review
Very low celling, problem for tall people!
Positive section of review
Just a lovely stay .will book again
Positive section of review
Friendly, helpful staff, clean
Negative section of review
Coffee was not hot
Positive section of review
Location good.
Negative section of review
Staff not helpful or friendly. Bathrooms atrocious. Toilets didn't flush.
Positive section of review
Room size
Negative section of review
I was on the bottom floor 119, in the hall way was a very bad smell, and it was in the room toilet as well.....