1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We liked the quaint little village surrounding the hotel itself (which is part of the hotel/spa), the room we booked was the cottage and it was hidden away so we had more privacy than expected and we had our own terrace garden. Although we didn't use the spa facilities, the thermal pool looked inviting. The side of the pool is exposed (shutters roll up) so you feel like you're in an outdoor pool. Will definitely use the pool next time. On arrival to our room, we received complimentary spa-like toiletries (smelled amazing) and chocolates as we were there for our anniversary. One of the reasons we booked here was because they were dog friendly as we wanted to take our dog with us. They provided a dog bed and water bowl which was a nice touch.
Negative section of review
Unfortunately, I wasn't aware that the shops and tea room wasn't open when we stayed as we booked on a weekday, but we went there for the accommodation so it wasn't a huge issue.
Positive section of review
Very nice hotel and staff were very friendly. Self service check in was great as there was always a queue at the reception desk.
Negative section of review
Needs more reception staff
Positive section of review
The property was great. Really clean and comfy and is made to feel very homely. Would definitely recommend
Positive section of review
The size of the room! Compared to the rest in London, this hotel gives me some fresh air to breath.
Negative section of review
The amenities are a little fall back compared to the rest of London. There's no lotion, comb, etc. that are usually available in most 5 star hotel. Prepared yourself to brings your necessary items when you are here!
Southend-on-Sea, United Kingdom
Positive section of review
Excellent location - really friendly staff - beautiful view from the balcony
Negative section of review
Nothing
Newton Stewart, United Kingdom
Positive section of review
Friendly welcome and quiet position close to the centre of Newton Stewart.
Negative section of review
Everything was fine although the twin room was a little tight for space.
Positive section of review
Clean, airy, comfortable and great location to town centre.
Negative section of review
Nothing
Positive section of review
Great location
Negative section of review
Twin room booked, 2nd bed was a put me up. Not great.
Positive section of review
Great price
Positive section of review
Nothing.
Negative section of review
The smell was disgusting; dead rotting rats. The room had fleas. The walls smashed plaster, fitrings falling of the wall. Broken shower. Outside sewer running into the street. Out of date fire safety equipment. Eventually I was promised a refund, but I am still waiting from booking.com