1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
This was our second visit to this hotel as we stayed here last year. We like the location, close to theatre land etc and easy to get to other places of interest in the city. Last time we had a really nice superior room and for this visit we booked the same class of room. However, the room we were presented with was only suitable for single occupancy, the shower room was exceptionally small. there was only one small window looking out onto an internal courtyard with scaffold etc. We went to reception to check if we had been allocated the correct room and the member of staff dealing with our inquiry was excellent in sorting this for us, realising that the room was not of a standard that we had reserved, she showed us 2 alternatives which were far more suitable and we chose one of these, so a satisfactory outcome which we were happy with. The breakfast choice is extensive and really good.
Negative section of review
Nothing at all, the room issue was sorted to our entire satisfaction.
Positive section of review
We liked how clean everything was and the fact that all the small things that you need in a city break were provided (like groceries bag, reusable water bottles, etc.)
Negative section of review
Windows are not as sound proof as they should be, considering the building is near the railways.
Positive section of review
Always up to a high standard of rooms. Kitchen and bathroom always clean and well stocked. A very peaceful place to stay. I highly recommend.
Positive section of review
A very high class hotel & thanks to Booking.com for securing a decent rate!
Positive section of review
Lovely welcoming couple, comfortable beds , rooms had everything you needed .
Positive section of review
Lady on reception was really helpful and friendly. Will stay again
Positive section of review
Breakfast was lovely service was brilliant,
Negative section of review
everything was perfect
Positive section of review
Clean and tidy but nothing special
Negative section of review
In room safe not working (asked at front desk, none of them were)
Positive section of review
friendly staff
Positive section of review
It was clean
Negative section of review
The staff were surly and unhelpful. The breakfast offered was worse than hospital food, the "toast" was anaemic, barely warmed and certainly not toast. If you didn't eat egg or anaemic ham, there was no choice. Certainly not worth the money charged. Will not visit again. Do not recommend