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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Stayed here as a last minute getaway with the family, could not fault it! Everything you need is on offer, the rooms were clean, warm and everything is on offer. Location is fantastic, everything you need is right by you from restaurants to shops. 5 minute walk from the McDonald's/velvet coaster. Tram stop is also at the end of the road.
Negative section of review
There is nothing I didn't like.
Positive section of review
i will not stay at another place when in the lakes Glencree was absolutley perfect ian was available night and day for any questions the room was stunning and the lady that made my breakfast was a credit to the owner lovely person
Negative section of review
not a single complaint
Positive section of review
Fantastic location right by St Pancras/Kings Cross lots of restaurants nearby easily walk to Camden and to Leicester Square and the surrounding attractions too. Caitlin at the desk was awesome!
Negative section of review
Street noise during the week is quite loud. shower pressure was a bit low.
Positive section of review
Lovely caravan very clean and comfortable. Beds were made up for us . Even little extras like tea coffee and milk . Was perfect .
Positive section of review
Mandy is amazing! Will do anything she can for you. Food was to die for and out room was amazing with the tree. We loved it!
Positive section of review
Location was lovely and a lovely stroll to the cove. Hotel was quiet and peaceful.
Negative section of review
No
Positive section of review
Reception was very rude and not welcoming at all
Negative section of review
Had to pay extra for spa Rooms were basic. Asked for a king bed and got twin beds Mould in bathroom
Positive section of review
The room was fine and good car parking.
Negative section of review
It took a long time for anyone to come to check us in. My wife asked at the bar because there wasn’t anyone where it said check in and was told sorry you need to go back to the check in desk, which is located in bar area. Over 10 minutes later and still nobody came. Next morning at breakfast was nothing short of farcical. Literally only 2 staff trying to seat people, take orders, clean the tables and make the coffee. If we hadn’t prepaid we would have walked out as many people did. The lady making coffees was milling about not doing much so after a 40 minute wait just for coffee my wife went and asked what was happening only to be told we are really busy. When we went into the restaurant there was approx 3 other tables occupied so it wasn’t busy at all at that stage. Breakfast also took an age with the same excuses that we are really busy. What they actually was was a skeleton staff and one of those did very little. Things improved even when what I believe was the problem b manager came down from upstairs to start helping. Definitely won’t be coming back any time soon.
Positive section of review
Nice room, facilities!!!
Negative section of review
bed cleaning...
Positive section of review
Everything
Negative section of review
N/A