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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I am very disappointed about the service on Shepherd’s Bush flats. I went last Friday 26th of April 2024 room 2G was very cold, no towels provided. The room was very dirty and lot of insects around. I took some pictures of the room. I couldn’t sleep on that room I left the room and I tried to contact someone who is responsible for the hotel but unfortunately no response. Yesterday I called Cromwell hotel they told me to complain on the booking.com about my experience. I would like a refund for that day. I am always using hotel 23 at West Kensington. I never see like this hotel before it is very bad service
Negative section of review
I am very disappointed about the service on Shepherd’s Bush flats. I went last Friday 26th of April 2024 room 2G was very cold, no towels provided. The room was very dirty and lot of insects around. I took some pictures of the room. I couldn’t sleep on that room I left the room and I tried to contact someone who is responsible for the hotel but unfortunately no response. Yesterday I called Cromwell hotel they told me to complain on the booking.com about my experience. I would like a refund for that day. I am always using hotel 23 at West Kensington. I never see like this hotel before it is very bad service
Positive section of review
Perfect location with fantastic views across Port Erin bay. Great walk up through Bradda Glen to Milner’s Tower very accessible. Plenty of shops, pubs and cafes in easy walking distance. The steps down to the beach are right in front of the property. Parking was also very easy.
Negative section of review
Couldn’t find anything we didn’t like.
Positive section of review
Thank you John! - loved April Cottage, cosy & a home away from home! Comfortable and offering everything you could need. Attention to detail & rembering the little things is all much appreciated. We were very happy here for our stay.
Negative section of review
Can't fault anything!
Positive section of review
Milk and a choice of teas being left was a life saver as my daughter & her friends are tea heads. House is comfy & felt like a home to come back to tired at end of the night.
Negative section of review
Not a dislike but the stairs are a bit steep/bit tricky maybe.
Positive section of review
Really clean hotel .Nice ,friendly ,welcoming staff especially in the restaurant / bar . Great location Really good buffet breakfast
Positive section of review
Great to be able to walk to every where for theatres, bars and Newcastle attractions. Very comfortable and had everything we needed
Positive section of review
Clean and good location. Breakfast really nice. Staff accommodating. Food excellent.
Negative section of review
Bed made but mattress protector was halfway over bed only. Needed to remake bed myself.
Positive section of review
Very good location, great facilities and quirky interesting style
Negative section of review
Noise from road , constant sirens and car horns
Positive section of review
Good breakfast.
Positive section of review
Relaxing.
Negative section of review
Spa had no toilet roll in toilet when first went in. Unfortunately i needed tampons. Couldn't get one in hotel checked in spa and two toilets machines had non !!! So had to leave hotel to go to a garage 10 mins away as first one had non ! My partner enjoyed his dinner but i didnt. Cold pasta wasnt the best. Cheese didnt even melt on top as it was that cold ! Asked for dessert menu the boy turned up half an hour later ohh sorry here is the desert menu. When we already had to ask again and ordered by this point! Went to use spa facilities next day nothing was working no sauna/steam room or showers. We had already checked out so couldnt use as had no where to shower ! Not good enough for a hilton hotel !