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Positive section of review
Location was good. Cleanliness was good. Guide to get into the house was detailed. Space was as described.
Negative section of review
There were no sheets for the sofa bed even though we paid extra money for 11 guests to stay. I feel the additional money we paid should be refunded as one of our guests had to sleep on the sofa with no sheets which is not acceptable given the money we paid. Also 3 of the windows didn’t lock. I look forward to hearing back from you regarding the lack of sheets and you refunding the additional £100 we paid for our extra guest to stay. Thank you.
Positive section of review
Staff were great and breakfast was surprisingly good. Location is obviously great for events at olypmia.
Negative section of review
Rooms are very tired and in desperate need of upgrade. I was in room 258 which suffered an awful lot of noise from traffic outside - much better soundproofing required. Shower is tiny and water at such high pressure it's impossible not to flood the bathroom. Perhaps a rainforst style shower head positioned in the ceiling would work better? Carpets were dirty and moth eaten/holey. Bedroom area has no lights, other than bedside or floorstanding lamps- nice in the evening but not practical when you're trying to get ready in the morning. I think this hotel will really struggle once the hotels in the new development are open.
Bishops Stortford, United Kingdom
Positive section of review
Enjoyed the breakfast although it was unclear that the main breakfast room was for a wedding party.
Negative section of review
The toilets downstairs were not clean
Positive section of review
Location is very good. Close to the tube (Queensway and Bayswater) and Kensington Palace.
Negative section of review
The room didn’t have AC, the room was too hot.
Newcastle upon Tyne, United Kingdom
Positive section of review
Close enough to Gateshead metro and Saltwell Park. Little to no noise at night.
Negative section of review
No lift for our pram, small stains on the bed sheets. Bathroom didn't feel completely clean.
Positive section of review
A relaxing stay. Breakfast was amazing.
Negative section of review
The room was very dated. No plug sockets near to the bed. Bathroom needs replacing.
Positive section of review
The bed was lovely and comfortable
Negative section of review
Bathroom needed a bit of Tlc
Positive section of review
We didn’t have breakfast
Positive section of review
Location and good flat
Negative section of review
Have to say rates very high notwithstanding popularity of York
Positive section of review
Nothing
Negative section of review
The appartment and the location is not the booked. We booked the appartment because it is near the Mile End stop bus and metro, so we didn't expect an appartment 1km away, meaning that you need to take another bus or cab and spend more money on it, or walk 25 minutes by night to take the bus to the airport. The room was tiny (10m2) and does not correspond to the images of the booked one. I consider it a scam, be aware.